New York Power Authority Lead IT Resiliency & Disaster Recovery Analyst in White Plains, New York
Lead IT Resiliency & Disaster Recovery Analyst
White Plains, US
The NYPA IT Resiliency and Disaster Recovery team collaborates and partners with IT Leadership team, IT service managers, and NYPA Corporate functions to establish the resiliency capabilities and continuously exercise the abilities to protect and adapt to NYPA's evolving business needs and implement the Digital vision. The team also ensures the enhancement and execution of testing and recovery planning strategies for various business and technical groups via best practice principles of Business Continuity/Disaster Recovery (BC/DR).
Primary responsibilities include development, implementation, and maintenance of a Business Resiliency & Recovery Program, including disaster recovery planning, risk assessment, testing, and ongoing process improvement. In addition, the position will support all activities necessary to enable the company and its subsidiaries to respond to a technology interruption along with end-to-end management of all IT major incidents.
Manage coordination with technical units and application owners dedicated to DR to ensure procedures and configurations are maintained and updated and influence technology services lifecycle roadmaps to ensure appropriate resiliency of people, process, and technology.
Assist with the communication of changes and updates to resiliency strategies and capability maturity of all facets of IT Resiliency services with all relevant NYPA functions and leaders.
Stay current on technology aspects of IT Resiliency services and DR professional practices and industry trends to assist in the continual development and maintenance of a resilient DR plan.
Lead major incident response and disaster recovery efforts, ensuring appropriate resources are engaged, and the incident is resolved within the agreed-upon service-level agreements (SLAs) or Recovery Time Objective (RTO)
Coordinate Disaster Recovery testing, including scheduling, execution, monitoring, and review of DR tests. Responsible for developing project plans and test scenarios by working with respective IT and Business teams for DR drills required by policy.
Manage the end-to-end process of IT major incident management, including investigation, escalation, resolution, and closure of incidents.
Establish effective communication channels and mechanisms for major incident reporting, ensuring timely and accurate updates are provided to stakeholders, including IT teams, management, and end-users. Work closely with internal partners, external vendors, and business teams to provide guidance to implement proper BCDR strategies/plans.
Continuously review and improve the major incident process, incorporating industry best practices and lessons learned from previous incidents.
Knowledge, Skills and Abilities
Demonstrated knowledge in various IT service functions, including network, data center, system administration, DBA, Applications, Middleware, different cloud solutions, cyber security, Incident management, etc.
Thorough knowledge and experience in business resiliency and recovery procedure, planning, scheduling, and testing company-wide, including BCP (Business Continuity Plan), BIA (Business Impact Analysis), TIA (Technical Impact Analysis), DR (Disaster Recovery) plans, and various technical compliance areas, e.g., NERC/CIP, ISO5000, etc.
Working knowledge of public clouds - AWS/Azure/Google
Direct experience in IT Service Management, Incident management or similar background which includes in implementing and managing Major Incident Manager or Duty Manager. Direct experience or working knowledge of other technical IT disciplines such as Operating Systems, Data Centers, Cloud Services, Mobility, Database Management, Virtualization and Cyber Security and Network Infrastructure at an architectural level.
Capacity to manage through influence across multiple groups including both technology and business stakeholders. Ability to remain calm under unexpected circumstances and time constraints.
Experienced in program/project management to synthesize multiple tasks and timelines into holistic, clearly defined milestones and deliverables. Ability to work within tight deadlines and a dynamic environment.
Strong relationship-building, influencing and problem-solving skills with the ability to be both a leader and a team player operating with tact and diplomacy.
Excellent presentation and communication skills (verbal and written) with the ability to convey complex technical strategies, issues and plans to a broad audience from technician to senior business and technology management.
Education, Experience and Certifications
Bachelor’s degree required in Computer Science, engineering or related technical or business discipline.
Minimum 8 years of progressive experience in IT services like Major Incident management, Crisis management, Disaster Recovery and/or Business Continuity in a technology setting.
Industry training and/or certifications directly correlating with IT Resiliency and Disaster Recovery and/or Incident Management preferred.
Cloud (Azure / AWS) Certifications preferred, in any of the following areas: Architect/Infrastructure/Administration
ITIL training or certification a plus
RSA Archer experience a plus
Available during off hours to handle emergencies or critical projects.
10% travel required to other NYPA sites.
New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The target salary range for this position is: $115,460-$173,180. Salary offered will be determined based the successful candidates’ relevant experience, knowledge, skills, and abilities.
The New York Power Authority and Canals Corporation believes that equity, diversity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across NY and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, pregnancy, marital status, genetic information, arrest record or criminal conviction history, or any other category protected by law.
We are happy to provide reasonable religious accommodations during the hiring process for those in need. If you have a disability or special need that requires a reasonable accommodation, please send a requestto email@example.com .
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