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This position collaborates with patients and primary care providers to ensure patients receive quality, efficient, and cost-effective healthcare services. Responsible for triaging incoming patient calls, assessing needs, giving appropriate clinical dispositions and facilitating referrals. This position will educate the patient when appropriate regarding immediate care advice and preventative behaviors.

MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Current unencumbered licensure with the WV Board of Registered Professional Nurses, or appropriate state board where services will be provided, as a registered professional nurse OR current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC). 2. Obtain certification in Basic Life Support within 30 days of hire date. EXPERIENCE: 1.Three (3) years of nursing experience.

PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor of Science in Nursing (BSN). EXPERIENCE: 1. Preferred prior care coordination experience. 2. Five (5) years of nursing experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Professional assessment of callers needs using established criteria and protocols while performing accurate, concise and timely documentation.
2. Use established software, online resources, written materials and nursing background to provide callers with appropriate medical information.
3. Identifies problems or gaps in care offering opportunity for intervention.
4. Facilitates referrals within our clinics by scheduling and coordinating either a clinic appointment, e-visit or telehealth visit with a provider.
5. Supports consumers in selection of best physician and facility to maximize access, quality, and manage healthcare cost.
6. Provides health education and coaches consumers on treatment alternatives to assist them in best- decision making.
7. Identifies the nature and urgency of patient's healthcare needs and determine appropriate disposition via telephone.
8. Documents all conversations with patients with patients to maintain a comprehensive medical record.
9. Supports team environment which allows clear communication, positive support and creative thinking.
10. Communicates with Case management, Community Health Workers, patients, families, and physicians/providers to assist in safe transition... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)