Job Information
BrightStar Care [Home Care] Customer Care Manager in Wheaton, Illinois
Do You Have Flexibility and Good Time Management Skills? Immediately Hiring in Wheaton! Full Time or Part Time! - Before You Apply! Do You Qualify? · You have at least 2 years of Experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations? · You have a College Degree? (Bachelor’s Degree Preferred) · You are proficient in MS Office (Outlook, Word, Excel, and PowerPoint)? · You have good time management skills? · You have excellent organization, time management, planning, and project management skill? · You have a valid D.L., vehicle with insurance, & can reliably commute to this job’s location? - Sound like You? Click the Apply Now Button! - Your Pay! * ($50,000 / year) Your Schedule! * Full Time or Part Time, Monday – Friday - Your Responsibilities! * Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations. * Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. * Billing and coding management * Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies * Assists in the development of organization goals and agency performance improvement activities * Administers agency policies and procedures * Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care * Supervises, educates and coaches other field personnel, as directed by the Director of Nursing * Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities * Assures proper maintenance of clinical records in compliance with local, state and federal laws * Assures compliance with all local, state and federal laws * Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours. * Other duties as assigned - Your Benefits! * 13 Week Performance Bonus! * Paid Time Off * Health Insurance Benefits & Telehealth * Generous Paid Time Off Awards! * Weekly Pay w/ Direct Deposit * IRA * Employee of the Month, Exclusive Employee Discounts, & Gift Programs * $100 Employee Referral Bonus * PRN Options Available, Home Health, or Facility Shifts Available * Mobile time tracking and care notes, clock in and out for work right from a mobile device * Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More! - Join the #1 fastest growing In Home Care Agency in & around Wheaton, IL! Click Apply, we’d love to see an Application from YOU!