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Eversource Energy IT Senior Business Solutions Analyst in Westwood, Massachusetts

Check out this video and find out why our team loves to work here! (https://www.youtube.com/watch?v=fHmr45H8xZE)

Serves as a liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions.

Responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients to complete these activities.

Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes. This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.

Essential Functions:

  • Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business;
  • Leads or oversees workflow analysis in support of requirements identification;
  • Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation.
  • Captures, analyzes, and documents business and user requirements and user stories in support of a variety of project methodologies; may coach and mentor others in this effort.
  • Acts as a thought leader to shape and influence the development of IT roadmaps for an assigned business area.
  • Identifies opportunities to improve current business and IT processes and acts as a champion for change within their assigned business area of responsibility; may coach and mentor others in this effort.
  • Ensures solutions meet business needs and requirements; may coach and mentor others in this effort.
  • Monitors industry activities and leads others in learning opportunities for their assigned business area and identifies potential solutions and new findings including best practices) in collaboration with other IT team members.
  • Conducts reviews of business processes; leads and works with less experienced associates in developing functional optimization strategies and ensures incorporation into strategic roadmaps where applicable.
  • May participate and/or lead others in the development of user documentation and manuals, training materials and/or job aids, when necessary.
  • May facilitate and lead less experienced peers in the Application Development and Support activities for small and large development requests; coordinates activities between internal and external development groups and the business.
  • Accountable for Capital Project Business cases and estimate creation and leads the presentation of said cases to the PMO and Finance; may coach and mentor others in this effort.
  • Works with the business to assess proposed enhancement requests for value and completeness; may actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area; may coach and mentor others in this effort.
  • Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work; may coach and mentor others in this effort.

Required Skills and Experience

  • Exposure to multiple, diverse technologies and application development methodologies; has participated in a large project; has led the business analysis on a large-scale complex project.
  • Experience with conducting business process analysis and the creation of current/future state process modeling.
  • Understanding and knowledge of IT service management (ITSM) – specifically demand management best practices and controls.
  • Understanding and knowledge of IT standards and controls.
  • Ability to work on teams and collaborate effectively with business and technical roles, including influencing stakeholders at different management levels.
  • Excellent analytical thinking, problem solving and business process optimization skills.
  • Excellent written and verbal communication skills; excellent persuasion skills.
  • Excellent independent planning, organizational and time management skills; ability to manage larger efforts.
  • Competency in Microsoft applications including O365, Teams, One Drive, Word, Excel, and Outlook.
  • Knowledge of Agile methodology and associated tools such as Jira, VSTS and/or other Agile applications is highly desired.
  • Knowledge of financial and cost models and budgeting.
  • Ability to balance the long-term (big picture) and short-term implications of potential solution decisions.
  • Ability to manage competing priorities and a track record of following through on commitments.
  • Ability to lead small high performing teams to deliver successful outcomes.


  • Bachelor’s degree required

Experience :

  • Minimum of ten (10) years demonstrated experience providing IT product support in analytical and product-centric roles like Business Analyst, Business Systems Analyst, Business Solutions Analyst, Product Owner, and Product Manager.
  • Experience using Agile, Waterfall, and Hybrid approaches is a plus.
  • Prior experience in the utility industry is aplus.
  • Prior experience supporting Maximo or similar enterprise asset management software is a plus.
  • Prior experience supporting Ariba or similar procurement software is a plus.
  • Prior experience supporting Planon or similar is a plus.
  • Prior experience supporting Supply Chain, Real Estate, and/or Facilities business processes is a plus.

Preferred Licenses & Certifications:

  • IIBA Entry Certificate in Business Analysis (ECBA)
  • IIBA Certification of Competency in Business Analysis (CCBA)
  • IIBA Certified Business Analyst Professional (CBAP)
  • IIBA Agile Analysis Certification (AAC)
  • IQBBA Certified Foundation Level Business Analyst (CFLBA)
  • IREB Certified Professional for Requirements Engineering (CPRE)
  • PMI Professional in Business Analysis (PBA)
  • PMI Project Management Professional (PMP)
  • SAFe Product Owner/Product Manager (POPM)

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.