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IT Manager, Business Process (Hybrid)

This is a hybrid role. The first three months are fulltime in the office.

Our Team

The IT Manager, Business Process guides best-in-class business process innovation and optimization to evolve business capabilities and set standards to measure quality and adherence to agreed upon processes. This role will support critical transformation initiatives that drive strategic break-through improvements. Leads cross functional, company-wide, and business unit specific process improvement initiatives. Delivers imaginative perspective on current and future state process design, stakeholder engagement, value stream mapping, testing and implementation plans. Excellent communication and relationship management skills with an ability to collaborate and provide recommendations at all levels of the organization. Proven critical thinker who can pull pieces together to identify key themes that drive innovative and holistic solutions to complicated problems. Identify technology enablers to achieve and exceed desired business outcomes.

Essential Functions:

• Advocate and support the policies, processes, and practices of the Program Management Office (PMO)/Next Generation Delivery Organization.
• A challenger mindset is vital, not accepting the status quo and being bold enough to try something new.
• Creates and compiles performance tracking metrics and data tracking for business units and associated services with emphasis on the critical success factors.
• Demonstrated experience with several of the following methodologies: continuous improvement project execution, business process consulting, continuous improvement coaching, lean management, strategic business planning, Agile, Scaled Agile (SAFE) and Waterfall.
• Leads high impact process improvement projects by partnering with leaders to identify and act on opportunities to increase operational efficiency and reduce waste through application of Lean and Six Sigma tools.
• Able to solve complex problems. Integrates and interprets data from diverse sources to find solutions for very complex problems.
• Monitors and controls the changes that were made to improve processes to ensure long term adoption.
• Works closely with Business partner and is a trusted administrator to help bring innovation and insight.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Exhibits an exceptional degree of ingenuity, creativity and/or resourcefulness.
• Applies extensive organizational and/or delivery expertise and has full knowledge of other related disciplines.
• May be viewed as expert within a given field.

Education:

• Bachelor’s Degree or equivalent experience.

Experience :

• Ten to twelveyears of experience implementing process improvements in enterprise-wide and/or cross-functional, large scale improvement initiatives with a high degree of complexity.

Licenses & Certifications:

• Business Process Management (BPM) certification is preferred.

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects :

The IT Business Process Managersolves problems commensurate with large transformational projects and programs, using methodology, tools, processes and influence.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Communicate priorities and goals (company, department, team)
• Show how employee’s work fits in
• Provide business updates, news
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty/integrity in communication and action
• Balance “getting results” with concern for individual needs
• Have honest dialogue with employees; get to know them

Manage and Develop People

• Set realistic performance objectives and expectations
• Give ongoing, honest feedback; coach for success
• Recognize good performance
• Visit crews in the field
• Remove obstacles to day-to-day performance
• Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

• Encourage cooperation/remove obstacles between work groups/departments
• Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

• Ask for employee input on work process/practice improvements and before implementing change that will affect them
• Encourage ideas

Lead Change

• Deliver effective, positive communications about change to your team
• Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
• Respond positively to new demands or circumstances

Focus on the Customer

• Ensure that everyone on the team understands our customer promise and provides superior customer service
• Be a role model for the team on delivering superior customer service

Compensation and Benefits

Eversource offers a competitive total rewards program. The annual salary range for this position is $131,520 to $146,130.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.