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WestRock Company Customer Services Assistant in Westport, Ireland

The Opportunity: In this role you will manage customer orders from order placement through to final delivery through regular communication both verbally and written to our customers.

How you will impact WestRock:

  • Manage day to day customer order requirements and enquiries to ensure timely and accurate processing of orders which meet customer lead times including status of order updates as and when required

  • To minimise WestRock’s financial exposure in terms of stock holding both of raw materials and finished goods and ensure good stock allocation maintaining a last in first out process

  • Maximise sales and profitable growth of customer accounts by developing positive and professional relationships with customers thereby improving communication and increasing loyalty to the business

  • Working closely with all internal departments

  • To complete all paperwork in line with company procedure and best practice

  • To abide by data protection regulations

  • Provide customer and performance reports as requested

  • Establish and maintain key customer account information

  • Support and contribute to process improvement projects as appropriate

  • To be a willing and flexible team member ready to take on new and expanding tasks as appropriate

What you need to succeed:

  • 3-5 years’ Customer service

  • Proficient in MS Packages including highly competent in Microsoft Excel and ability to learn new software and systems

  • Appropriate standard of verbal and written communication skills

  • Ability to plan and co-ordinate priorities within a team environment

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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