Experience Inc. Jobs

Job Description

Our client is looking for a Unified Communications Engineer to join their team in Weston, FL. In this role, you will be responsible for designing, implementing, and maintaining the UC systems and infrastructure. You should have a strong technical background in UC technologies, as well as experience managing large-scale UC deployments. Additionally, you should possess excellent communication skills and be able to work closely with other IT teams and business stakeholders to ensure that our UC system's meet the needs of the organization. You should have experience engineering and implementing all or some of the following Contact Center modules: skilled based routing, universal queuing, intelligent callback, click to call/click to chat, self-service/IVR applications, cradle to grave reporting, and real-time dashboards. This is a hybrid role going onsite 3 days a week.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelor's Degree Required

Minimum 5+ years of experience related to Avaya Contact Center: AACC, EMC, CMS, WFO and CRM integrations.

Demonstrated ability to utilize Contact Center management tools, assuring performance, and interfacing with vendors

Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc.

In depth knowledge of call flow creation logic and migrations from legacy contact center solutions.

Thorough understanding Avaya Contact Center solutions, e.g., Avaya Aura orchestration designer. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.