Experience Inc. Jobs

Lead Tech Support Engineer

General Information

Ref #:

20240040056

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Branchburg - New Jersey - United States, Indianapolis - Indiana - United States, Lowell - Massachusetts - United States, Weston - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

Job Description:

As a Tech Support Engineer, you will be responsible for providing technical assistance and support to customers and internal teams. Your primary duties will include troubleshooting and resolving software, and network-related issues, ensuring customer satisfaction, and maintaining a high level of technical expertise. You will work closely with other technical teams to escalate and resolve complex issues, and you will contribute to the development of support documentation and training materials.

Key Responsibilities:

Respond to inquiries and provide timely and effective technical support via phone, or email.

Diagnose and troubleshoot software, and network issues.

Escalate complex issues to leadership and stakeholders and follow up to ensure resolution.

Document and track support requests, resolutions, and follow-up actions in the ticketing system.

Develop and maintain support documentation, FAQs, and knowledge base articles.

Provide training and guidance to customers and internal teams on technical issues and best practices.

Collaborate with product development teams to identify and resolve product issues and improve overall user experience.

Stay up-to-date with the latest industry trends, technologies, and best practices.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Proven experience in a technical support or helpdesk role.

Strong knowledge of computer hardware, software, and networking concepts.

Proficiency in operating systems (Windows, macOS, Linux) and common software applications.

Knowledge of the Ready Benefits system preferred

#LI-Hybrid

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.