Job Information
Trimble Inc. Americas IS Help Desk Supervisor in Westminster, Colorado
Your Title: Americas IS Help Desk Supervisor Job Location: Westminster, CO-(Hybrid) Our Department: Corporate Information Systems
Do you have a passion for IT Service Management and strive to continuously improve the technology experience for your customers and ensure your team is continuously developing their skills and expertise?
What You Will Do Join Trimble as a dynamic Help Desk Technical Support Supervisor! Lead and inspire our Tier-2 Help Desk team within the Corporate Information Systems department. Your role? Drive the delivery of top-notch customer support to our internal clients across the Americas. Serve as the go-to expert for enterprise systems and Help Desk processes. From overseeing daily operations to tackling technical challenges, you'll be at the forefront of excellence. Ready to make an impact? Apply now and be part of our innovative te
Responsible for ensuring the team is properly staffed, every week, during business hours and after-hours standby rotation, ensuring after-hours support of business and customer emergencies are covered.
Responsible for the performance of the Americas Tier-2 Help Desk support team, to include, but not limited to, response time, resolution time, customer satisfaction, technician job satisfaction, and technical utiliza
Responsible for hiring, coaching, mentoring, developing, and retaining the Tier-2 Help Desk team.
Responsible for ensuring the Help Desk team members are all adequately trained, have all the necessary tools to effectively perform their duties and responsibilities, and have all the logical access required.
Responsible for monitoring the incident, problem, request, and task history of the team, providing feedback and adjusting the team or individual performance, as needed.
Responsible for managing Help Desk projects by: ensuring output of process/product deliverables, setting milestones, removing impediments, and reporting progress to key stakeholders.
What Skills & Experience You Should Bring
Bachelor's Degree in a computer-related field of study or three to five years related experience and/or training; or equivalent combination of education and experience.
5+ years' Service Desk experience.
2+ years' IT management experience.
ITIL v3 or v4 Foundations training.
Knowledge of hardware, software, and operating systems including: Windows 10, Windows 11, macOS, Linux, and mobile platforms.
Knowledge of Active Directory and Azure services.
Experience as a Jira Service Management admin is a plus.
Experience with Google Workspace is a plus.
About Your Location Trimble Westminster is a 240,000 square foot campus with 2 buildings including an onsite gym stocked with Peloton bicycles, weights, kettlebells, and aerobic equipment. There are plentiful outdoor eating areas, barbeque grills for team events, and EV charging stations. This is a hybrid role that requires 4 days in office.
About Our Corporate Information Systems Division The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers' experience. Our team is cohesive, supportive, and we are proud of what we do.
Trimble's Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy -Pay quity - Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by... For full info follow application link.