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Deal Desk Analyst 2 Job ID 2024-11901

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1 Job Locations Remote - U.S. Category Sales Overview The Deal Desk Analyst 2 is responsible for the management and execution for all quote-to-cash activities. This includes but is not limited to an understanding of all the company's product lines and the ability to analyze deal structures and lead them through to execution. What you will be doing Management of all quote-to-cash activities within assigned vertical with expertise in deal structures; apply deal structure knowledge to ensure deals are structured and processed efficiently to maximize sales and profitability Serve as an advisor to the sales team on deal structure and the quoting for standard contracts Communicate with multiple departments to review and escalate routine issues that arise from the quote-to-cash process Review all contractual terms and conditions, verifying compliance with internal policies and corporate initiatives; communicate these accounting and audit guidelines, contractual terms and exception management clearly and directly to sales and sales leadership Work closely with key stakeholders to ensure assigned contracts and quotes are worked to completion with oversight as needed Review, investigate and resolve operational questions and issues for account managers and clients Facilitate timely, seamless handoffs to customer operations, including all required documentation Work with IT to troubleshoot data transmission issues between systems, as needed, and implement process changes as required Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy What will make you successful Bachelor's degree or equivalent experience Experience as a Deal Desk Analyst Experience in software sales or contract negotiation in the software industry Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Good organizational, multi-tasking, and time management skills Good collaboration skills, applied successfully within team as well as with other areas Good sound judgment and business acumen skills Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Good analytical and problem solving skills Good critical thinking and problem solving skills Good facilitation and project management skill Self-motivated with the ability to manage projects independently to completion Able to thrive in a fast paced, deadline driven environment Able to provide exceptional follow through and be customer-service driven Good ability to handle confidential and sensitive information with integrity, discretion, and tact Good ability to establish rapport and gain the trust of others; effective at gaining consensus Ability to work independently and in a team environment Good knowledge of revenue recognition guidelines Maintain a general knowledge of company's software functionality and comprehension of licensing strategies Up to 10% travel time required Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $64,000-$70,000 and eligible for benefits What you can expect next Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us! Any follow up questions? Email your Recruiter directly at Careers@Hyland.com. Be