Experience Inc. Jobs

POSITION SUMMARY Provide technical expertise and resolution in addressing product performance issues. Complete service documentation and parts research. Participate in warranty review and other service-related projects. Participate in product sustaining efforts, working closely with manufacturing and other departments. RESPONSIBILITIES Technical Support * Provide Domestic and International Technical Assistance * Provide on-site Technical Assistance as required * Model and enforce safety guidelines always * Participate in customer meetings and teleconferences as directed * Participate in root cause investigations for critical sites Sustaining * Participate in development of service-related documentation * Assist in the Warranty Validation Program * Provide technical guidance to Marketing in development of Scope of Work documents, and new services * Assist Logistics with parts research, spare kits, parts sourcing, and last time buy * Review Engineering Change Notices (ECN) and develop Service Tips, Field Change Notices, and Safety Bulletins * Participate in uptime meetings and maintain SmartSheet Database (DB) (Code15) Projects * Participate in new product design review meetings * Ensure new product serviceability requirements are addressed * Participate in new product Serviceability Verification Testing * Participate in Six Sigma / lean projects * Participate in tools and test equipment evaluation program * Participate in development and validation of E-forms * Create and deliver Webinar content as assigned Administration * Document phone calls for tracking and reporting purposes, methods may vary * Submit expense reports, Site Visit reports, and timecards accurately and on time Continuous Improvement * Attend new product and self-development training classes * Maintain familiarity with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc. Other Duties as assigned QUALIFICATIONS * BA or BS or equivalent experience * Electrical/electronic technical degree * 3-5 years of experience * Minimum three years' experience in a Tech Support capacity or equivalent experience, including one year experience interacting with customers on a technical level required, field service experience a plus * Knowledge of and at least one year experience in Power and/or UPS industry * Excellent communication skills, both written and verbal * Excellent organizational, analytical, and interpersonal skills * Proficient in MS Office * Detail-oriented * Ability to work and multi-task in a fast-paced environment * Ability to work without direct supervision. * Possess a positive attitude and flexibility in a rapidly changing environment * Aptitude for leadership * Technical knowledge of the company's power products and services required PHYSICALApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU5NzI4LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t