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Danaher Corporation Global Service Readiness Automation Engineer in Westborough, Massachusetts


Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you’ll do

The Global Service Readiness Automation Engineer (GSRAE) will be responsible for providing expert remote automation support for global Cytiva customers. The successful engineer will take defect descriptions provided by the customer or the first level technical support team and triage for hardware and software issues.

The Automation Engineer will be responsible to remotely troubleshoot all automation issues (wherever applicable provide workaround within agreed SLAs) and, where applicable, provide resolutions for and with our clients while following proper escalation channels as needed. Will also be responsible for the technical content within the technical knowledge base by creating original material as well as review of other’s technical content for accuracy and conciseness and supporting cross-functional teams (Automation & Digital + Global Service Engineering) in automation related tasks. The GSRAE will be ultimately be responsible for meeting the service needs of customers and driving a high customer satisfaction through Service Excellence.

  • Support to define procedures for field modifications, calibrations, and part replacements

  • Support creating and implementing the Service strategy for automation projects, both internally and with external customers, including FlexFactory/KUBio and related products.

  • Support development of product and subsystem requirements related to serviceability and diagnosis.

  • Support Automation and Digital team in enhancing customer support related tasks (product care, NPI, lifecycle). Advanced, Automation troubleshooting at the system-level.

  • Ensure regular interface with key stakeholders (internal and external) on assigned cases. Acts to ensure satisfaction to primary customers to ensure full resolution and proper follow-up proving root course analysis, cause and effect diagram and CAPA as required.

  • Working as a member of global teams to provide efficient and cost-effective support to field and customers

  • Contribute to a Service knowledge base creation and actively update and maintain overall Automation knowledge management content

  • Work closely with Automation & Digital (A&D) team to understand new products under development and acquire the necessary knowledge/information from A&D. Disseminate this information to field-based automation engineers by use of aniPart, online and face-to-face training as required.

  • Develop, train, teach and assist other automation Engineers on advanced/complex troubleshooting and technical fixes within Automation software and hardware.

Who you are

  • Proven experience in leading FlexFactory and KUBio projects to be key service expert for Automation platforms including automation platforms from Rockwell, WonderWare and DeltaV by providing project level consultancy and client services around project automation infrastructure design, installation, commissioning, project closure and inspections/reporting. Ensures regular reporting of testing progress.

  • Solid understanding and trouble shooting skills of automation communication networks including Profibus, Ethernet and EthernetIP. Ability to use and interpret results of tools designed to troubleshoot networks such as ProfiTrace and Ethernet testers.

  • Expertise on supporting Automation system development / programming / configuration, FAT, SAT, commissioning, installation, Validation/IQOQ, warranty and post-warranty service.

  • Ability to write computer software and programs as necessary and able to read and interpret technical documentation (P&IDs, schematics, loop sheets, manuals, etc.)

  • Solid understanding of computer and telecommunication networks and excellent trouble-shooting skills in those environments.

  • Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.

  • Experience in working with global and cross-functional teams to develop Automation training, documentation, procedures, manuals, etc.

  • Familiarity with Rockwell PLC programming, Siemens PLC programming

  • Familiarity with IT Networking, DCOM Networking and OPC experience

  • Experience with DCS and SCADA control systems

  • Demonstrated experience in operation and network design of Emerson DeltaV Process Automation Systems, WonderWare and PlantPax platforms.

Quality Specific Goals:

  • Aware of and comply with the Danaher Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position Complete all planned EHS & Quality & Compliance training within the defined deadlines Identify and report any quality or compliance concerns and take immediate corrective action as required Insure timely dispatch/case/work order closure.

  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.

  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

  • Understanding of legal and regulatory aspects within biopharmaceutical business Manage 3rd party vendors service delivery processes in compliance with Danaher policies.

  • Bachelor’s Degree in Electronics Engineering, Computer Science or related technological field

  • Five plus (5+) years of relevant eperience in automation systems, automation electrical design, or related field, with at least 3 years of recent automation experience.

  • Willing to work with extended global assignments and available for irregular working hours while in project go-live phase.

  • Willingness to be available for “on-call” duty

  • Experience with one or more of the following platforms: Wonderware ArchestrA, Emerson DeltaV, Allen-Bradley SLC/PLC, Panel View, RSView32, Intellution/iFix, Siemens PLC Step 7, WinCC control system, PlantPax, Rockwell RSLogix 5000 software or equivalent.

  • Exposure to ladder-based languages such as Rockwell, Allen Bradley, Siemens and automation system platforms including DCS, PLC, HMI, SCADA and other applicable systems.

  • Experience authoring/reviewing standard operating procedures / on-the-job-trainings / other controlled documents & demonstrated ability to service industrial automation electrical hardware systems following industry standards (NFPA, CE Marking)

  • Good knowledge and skills in engineering of Automation for Servo and Motion control / Process Utility / Monitoring Building Management Systems including system design / Bioreactors/ Centrifuge/ TFF/ Chromatography.

  • Advance IT skills, server configuration, switch and software configuration.

  • Experience configuring DeltaV control systems, working with FOUNDATION fieldbus and other "bus" technologies (e.g. Profibus, DeviceNet, AS-I Bus,EthernerIP).

  • Experience with operating systems (Windows Server 2008/2012/2016), AutoCAD, Visio, and MS office Suite.

  • Understanding and experience in set up of OPC server and its maintenance, work with SQL queries and interacting with SQL databases/networking

Preferred Qualifications:

  • Demonstrated ability to handle/resolve difficult technical issues.

  • Proficient in Microsoft Office Suite, excellent computer skills and networking ability.

  • Strong customer-service skills, Highly motivated team-player, prior project or technical leadership experience.

  • Demonstrated ability to train/mentor peers, ability to stay calm in pressurized situations and coach people through solving problems, strong written and verbal communications skills that can effectively communicate with a diverse workforce.

  • Ability to effectively communicate over the phone and other AR/VR digital remote tools.

  • Ability to drive improvements in efficiency, knowledge/experience with the healthcare Biopharma industry.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.