Job Information
Westborough Behavioral Healthcare Hospital Director of Intake in Westborough, Massachusetts
Who Are We:
Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Special Needs and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.
Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9.
Job Summary:
The Intake Director is responsible for the management of the day-to-day operations of the Assessment & Referral Department, ensuring prospective service, link recipients' to appropriate resources or care providers. This position will also have responsibility over the Call Center Department.
Essential Duties:
+ + Ensures in house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate.
Ensures the plan for episode of care is initiated at admission to all levels of care.
Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions
Directs admission screening and initiates the integrated assessment process.
Ensures Intake procedures, hospital policy and regulatory requirements are followed i.e. administrative approval obtained for all admissions, admission paperwork, on call doctor patient interviews conducted.
Ensures proper communication and follow up is made throughout the admissions and assessment process i.e. pre-certification, on-call doctor notification, administration is notified of problems or significant events
Accomplishes department objectives by selecting, orienting, and training, supervising staff; organizing and monitoring their work process and performance.
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations; ensures safety problems are identified and corrective actions taken
Completes operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; implementing new procedures.
Controls expenses by managing overtime; scheduling expenditures; monitoring variances.
Maintains professional, technical and regulatory knowledge.
Upholds the Organization's ethics and customer service standards.
Requirements
Education and/or Licensure – Bachelor's degree required, Master’s degree in health-related field preferred. Massachusetts licensed RN, LCSW, LMSW, or LPC helpful but not required.
Experience – Minimum of 5 years of Intake department experience, 2 years clinical experience in an inpatient behavioral healthcare setting, phone triage, tele-health or case management or combination of education and experience. Familiarity with continuum of care. Assessment and intervention skills. Knowledge of DSM-5 diagnostic criteria. Must be 21 years old or older.
Benefits
Eligible employees receive a generous benefits package including holiday premium pay, shift differentials, health, dental and vision coverage, 401(K) plan, health & dependent Flexible Spending accounts, generous paid time off, company paid life, short-term and long-term disability coverage, and an employee referral bonus plan.