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RWJBarnabas Health Vice President, MSO Services - Medical Group Operations in WEST ORANGE, New Jersey

Vice President, MSO Services - Medical Group OperationsReq #:0000096318




Facility:Barnabas Health Medical Group

Department:Support Services


Barnabas Health Medical Group, 95 OLD SHORT HILLS ROAD, WEST ORANGE, NJ 07052


The Vice President of MSO Services is a key executive responsible for management of the Medical Services Operations team within the RWJBarnabas-Rutgers Combined Medical Group (CMG). In partnership with the VP of Administration and CMG Operational Leadership, the VP of MSO Services leads the partnership and deployment of resources and services to key customers, which include CMG practices as well as affiliated provider groups. The VP of MSO Services works with key stakeholders to negotiate and manage service contracts with internal and external service providers as well as monitor performance of such service providers against agreed upon service level agreements and benchmarks.


  • Build and enhance relationships with key stakeholders and service line leaders to increase the efficiency and effectiveness of the Medical Group.

  • Work collaboratively with Medical Group Operations Regional Leadership Team to create economies of scale and ensure the MSO services are optimized and effective throughout the Combined Medical Group (CMG).

  • Direct supervision of the CMG Medical Services Operations team currently responsible for project management, patient access and other centralized support services.

  • Centralize and standardize the administrative and management functions across the CMG ensuring market attractiveness and competitiveness enabling providers and staff to provide the highest quality of care without the burden of administrative and management functions.

  • Establish an administrative structure to provide ongoing support to provider practice operations and future growth plans for the CMG.

  • In partnership with key stakeholders, implement and recommend Key Performance Indicators (KPI) and Service Level Agreements.

  • Foster strong, meaningful and mutually beneficial relationships with Practice, Department and Service Line leaders of the CMG. This may include involving them as organizational partners in key strategic decisions, particularly as it relates to utilization of MSO services.

  • Enhance employee engagement and foster a culture of collaboration and enthusiasm, with commitment to top-of-license, team-based care.

  • Embrace the importance of system collaboration and work effectively with divisions and departments across the RWJBarnabas Health system.

  • Ensure accountability for regular two-way communication between services provided by the MSO and its key customers with actionable, accurate and timely reporting on key performance metrics including productivity and quality.

  • Develop and maintain operational customer service and quality metrics for MSO functions that optimize results.

  • Proactively manage the budget and utilize KPIs to understand the performance of the MSO and pivot based on business needs.

  • Work closely and collaboratively with the medical group leadership on service issues and solutions.


  • Master s degree in health services (MS, MPH, or MHA), business administration (MBA) or equivalent experience required.

  • Senior management experience in physician practice management or MSO service leadership with a minimum of seven to ten (10) years of experience. Senior management experience in a large academic health medical center and/or system strongly preferred.

  • Prior practice and site consolidation experience preferred.

  • Demonstrated experience in community physician and academic medical center environments; Experience in value-based care initiatives preferred.

  • Must possess detailed knowledge of physician practice management systems with the ability to quickly analyze and recommend opportunities for optimization and efficiency.

  • Proven leadership skills in training/mentoring employees; demonstrated negotiation skills.

  • Experience in project management, continuous improvement and/or Lean Six Sigma, and leadership of complex projects and/or initiatives.

  • Background working with Supply Chain Management, Revenue Cycle, HIMs, Coding, and/or Credentialing Privileging preferred.


  • Determination to lead, influence and implement

  • Ability to recruit and retain talent

  • Good listener, communicator, and participative leader

  • Highest ethical standards

  • Customer-focused with a professional attitude

  • Decisive, yet collaborative in nature

  • Critical thinker and strong consensus builder


  • Understanding the Business

Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily.

  • Getting Work Done Through Others

Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future.

  • Evaluating and Deploying People Accurately

Reads people accurately; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; hires the best.

  • Focusing on Action and Outcomes

Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.

  • Being Organizationally Savvy

Maneuvers well to get things done; knows where to go to get what he/she needs; politically aware and agile; knows what the right thing to do is; presents views and arguments well.

  • Managing Diverse Relationships

Relates well to a wide variety of diverse styles, types, and classes; open to differences; effective up, down, sideways, inside, and outside; builds diverse networks; quick to find common ground; treats differences fairly and equitably; treats everyone as a preferred customer.

  • Being Open and Receptive

At ease and relaxed; easy to talk to and get to know; listens attentively; has a positive sense of humor; deals calmly with stress and gives people a chance to catch up.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information:

We offer a great work environment, competitive rates and excellent benefits, including:

  • Medical/Dental/Vision plans

  • 401 (k)

  • PTO

  • Short & Long Term Disability

  • Basic Life & Accidental Death Insurance

  • Tuition Reimbursement

  • Health Care/Dependent Care Flexible Spending Accounts

RWJBarnabas Health is an Equal Opportunity Employer