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Job Description: Client Service Representative

We want YOU! Come join our fun, experienced, patient, kind, compassionate team. VCA Brentwood Animal Hospital is seeking a Client Service Representative to help care for clients and patients. Come grow your interpersonal skills alongside of highly experienced pet professionals!

Daily job expectations including but not limited to:

· Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

· Must be Friendly, empathetic, good listening skills, problem solver, and kindness ambassador

· Team Player- we strive to lift others up and support one another in a professional atmosphere

· Scheduling and confirming appointments

· Placing outbound calls for follow-ups and reaching out to prospective clients

· Presenting and explaining fees, including processing payments

· Answering questions regarding products, services, and care plans including educating clients on general animal husbandry and non-medical pet care (i.e., basic heartworm prevention options, working knowledge of vaccines and what they do/vaccination schedules, basic transportation/safety requirements within veterinary hospital, and basic flea & tick control options available)

· Managing medical records, charts, reports, and client correspondence via email, voicemail, and text.

QUALIFICATIONS: • At least one year of proven past experience helping customers working with people • High School Diploma/GED or equivalent • Must possess and demonstrate excellent communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • Willingness to work non-traditional hours, including nights, weekends and holidays • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits: VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $17 to $19 per hour.