Job Information
Purdue Federal Credit Union Virtual Branch Advisor in West Lafayette, Indiana
[[https://jobs.silkroad.com/PurdueFCU/PurdueExternalPortalpurduefedcareerssilkroadcom [[The[[Virtual Branch Advisor[is responsible for responding to member needs quickly and efficiently with high quality service and advice. Communication methods are primarily phone, digital channels, chat, email, fax, and secured messaging.Responsibilities include member follow-up, online account opening, loan origination, loan processing, and booking loans to the core. The virtual branch advisor will provide member service through research, problem solving, and making appropriate recommendations.The Virtual Branch Advisor should always strive to exceed the expectations of the members.[Must comply with all SAFE Act registration procedures. [ [[*Employees are expected to demonstrate and maintain an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, including but not limited to BSA, OFAC, CIP, and internal policies and procedures. [ [[Duties[andR[esponsibil[ities[(Esse[ntial[F[u[nctio[ns): [[[Virtual Branch Support [[[o[Responsibility for opening and onboarding new accounts/loans that come in digitally [[[o[Responsible for processing all consumerand home equity loan applications that come in digitally and working actively with Consumer Lending to find solutions that are appropriate for members [[[]{style="box-siz
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