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The

Assistant Sales Manager

is responsible for

supporting the branch team along with the Sales Manager by insuring proper training, coaching and development of team members of the sales and service process. This position will partner with the Sales Manager to train and develop team members on product and operational knowledge to insure accuracy and efficiency and provide the highest level of member satisfaction. The Assistant Sales Manager will contribute to branch sales by meeting their personal production goals as well as coaching the branch team members to do the same.

Employees are expected to adhere to all rules and regulations applicable to the position. Must comply with all SAFE Act regulation procedures.

*Employees are expected to adhere to all rules and regulations applicable to this position, including but not limited to all policies and procedures pertaining to the Bank Secrecy Act.

Duties

and

R

esponsibil

ities

(Esse

ntial

F

u

nctio

ns):

Responsible, alongside the Sales Manager, for the achievement of success of the branch through coaching and development, goal allocation and personal contribution.

Display strong sales and leadership abilities and act as a Sales Manager, Lending Specialist or Member Consultant when needed.

Assist with the selection, performance, cross-training, coaching and development, promotion, and termination of staff with the support of the Sales Manager.

Ensure team members (specifically MCIs and MCIIs) are clear on the expectations of their roles and responsibilities and demonstrate them accordingly by effectively coaching each team member.

Must have solid and complete knowledge of all Purdue Federal products and services and be able to teach and coach team members in this area.

Must have solid knowledge of consumer lending processes and procedures including all types of loans (including Home Equity) and be able to originate, process and close loans with very fee errors.

Actively manage their loan and account queues to meet SLAs.

Must annually pass a Lending Certification test.

Help promote an environment of honesty and integrity, mutual respect, and pride and ownership while holding team members accountable for their actions.

Understand, help communicate and convey Purdue Federals strategic matrix and vision to educate staff on how their contributions make an impact to the organization through consistent communication in branch meetings, coaching and daily meetings.

Create amicable and productive working relationships with support departments for enhanced service to members and staff

Act as the branch head of quality assurance in all areas of retail operation in accordance with Purdue Federal policies/procedures and demonstrate compliance with all bank regulations including BSA, CIP, and OFAC

Promote accuracy and efficiency at all points of member contact by continuous review of processes and systems.

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