Experience Inc. Jobs

Retail Manager, KEC West Hollywood

Work Mode: Onsite

Creative. Knowledgeable. Personable. Is this you?

Join our dynamic team of design mavens, sales professionals, and brand champions at one of our premier KOHLER® Signature Store or Experience Center locations. Be a key player in transforming our customer’s vision into reality, while making our stores the ultimate destination for leading-edge kitchen and bathroom design services.

As a vital member of our team, you'll provide expert insights and professional support in plumbing, tile, lighting, and more, showcasing the elegance and quality synonymous with our distinguished brands including KOHLER, KALLISTA®, ROBERN®, and ANN SACKS®. Inspire customers through personalized design assistance and engaging design workshops that showcase an immersive experience with our innovative, sustainable products.

Location: Onsite at Culver City or West Hollywood, CA

Opportunity

Join the Kohler team as a Retail Manager to be based out of, be trained in, and lead its first Kohler Owned Kohler Experience Center in West Hollywood CA with the flexibility to support Kohler Signature Store in Culver City, CA. After Retail Manager training is completed, permanent assignment will be finalized between these 2 locations. As a Retail Manager, you’ll help build and represent our brand and will be immersed in a fast paced and exciting customer-facing environment while developing a wide array of relationships that span the range from walk-in retail traffic to key trade industry clients. In addition, you’ll engage in strategic outreach to the architecture and design community to develop and grow your store’s client base while being an ambassador of the Kohler family of brands. This role leads the showroom team to create an exceptional and gracious experience for our clients and helps drive business to exceed sales goals. They serve as a role model for our Sales Designers in sales generation and world class service by prioritizing the customer experience first and consistently implementing the Kohler Signature Store & Experience Center’s Premium Client Service standards. This role will utilize training materials and resources to educate the team on product knowledge, help improve selling skills and achieve personal business goals. The Retail Manager helps create and ensure a positive team environment where all associates are treated fairly and equitably with dignity and respect.

Specific Responsibilities

• The Retail Manager works in partnership with the Multi-Unit Store Manager to organize, plan and implement strategies of day-to-day operations. This includes employee management, customer satisfaction to showroom maintenance.

• Excellent communication, organization, and leadership skills. Able to set clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.

• Exceptional critical thinking skills to creatively identify challenges and develop action plans in a timely manner.

• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.

• Promotes a positive working environment where there is trust, cooperation, accountability, safety and equity.

• Upholds our customer service principles by coaching staff on their successes and challenges and reinforcing positive selling behaviors.

• Trains and develops to ensure the sales team is fluent in all aspects of product knowledge across our multiple brands and available services.

• Has high personal integrity that promotes the positive selling culture of KOHLER.

• Is skilled in relationship and team building. Supports in the development of a high-performance culture through motivating the Sales Design team to meet assigned sales and productivity goals.

• Knowledge of the plumbing industry preferred but not required.

• Reports directly to the Multi-Unit Store Manager with daily and occasional contact with the design trade, contractors, distributors, and Kohler Co. Corporate Departments.

Skills/Requirements

• A minimum of 5 years recent retail store manager experience required.

• Previous experience leading teams of at least 10 associates is a plus.

• Four-year college degree preferred.

• Previous experience in project sales, kitchen, and bath products, and/or home products preferred.

Elevate your career in the world of design and join us in shaping exceptional customer experiences! Explore exciting career opportunities with us, including roles like Associate Design Sales Consultant, Design Sales Consultant, Sr. Design Sales Consultant, Assistant Retail Manager, Retail Manager, or Retail General Manager.

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Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $79,500 - $100,450. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .