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About this role:

Wells Fargo is seeking a Quality Assurance Analyst within Consumer Collections & Servicing, part of Consumer Lending.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations.

• Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line.

• Identify risks and problem areas and recommend improvements.

• Research risk and develop solutions for problems identified.

• Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations.

• Provide support for exam management activities and any other initiatives as needed.

• Mentor less experienced staff and assist with their development.

• Consult with leadership related to results of assessment.

• Communicate overall process or transaction quality.

• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.

Required Qualifications:

• 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience reviewing legal documents throughout the litigation process and Consumer Collections and Servicing and/or Card Services.

• Experience conducting 2nd level reviews throughout our legal suits process including: affidavit document review, complaints, and judgements, etc.

• Experience with reviewing daily accounts/documents to ensure all process requirements are being followed.

• Experience working with law firms, attorneys for litigation process.

• Experience with ECaR, FDR, Hogan, Oliver, XPM, and ICMP

• Experience supporting products and have strong research and analytical skills

• Ability to identify opportunities and then communicate feedback at any level professionally.

• Ability to manage a large workload volume.

• Strong organizational skills and prioritization skills to ensure meeting deadlines, SLA's.

• Must adapt well to frequent change and become a catalyst for change where necessary.

• Experience supporting products and have strong research and analytical skills

Job Expectations:

• This position is not eligible for Visa Sponsorship

• This position offers a hybrid work schedule 3 days in office at home 2 days. Hours: 7:30am-4:00pm or 8:00am- 4:00pm or 8:00am - 4:30pm or 8:00am - 5:00 pm.

Job Locations:

• 800 S Jordan Creek Parkway, West Des Moines, IA

Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

NOTE: Job posting may come down early due to volume of applicants.

Posting End Date:

20 Oct 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-406554

Updated: Wed Oct 16 01:42:38 UTC 2024

Location: WEST DES MOINES,Iowa