Athene Post Issue Processing Team Lead in West Des Moines, Iowa
We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.
We are looking for a qualified leader to help manage a team of Post Issue Processing representatives and act as a subject matter expert. You will be responsible for coaching, mentoring, and motivating team members daily to meet or exceed metrics. As a Team Lead, you will be the primary point of contact for team members related to day-to-day questions, issue resolution, schedule management and workflow. Excellent communication, critical thinking and collaboration are necessary to be successful in this role. You will be expected to lead by setting a good example for your peers and team.
Provides coaching, mentoring and helps ensure team priorities are being met.
Assists and/or leads special projects within the department and serves as a technical resource for the team and manager.
Manages workload and assigns responsibilities to the team. Collaborates with peers to ensure workload in managed to meet or exceed SLAs.
Answers inquiries related to processes and regulations; detailing processes and appropriate information as needed.
Assists Support Staff teams as needed (PRT, QA, SWAT) and manages escalated issues in a timely and professional manner.
Makes manager aware of any employee, workflow or team issues and brings solutions to the table.
Thinks outside of the box to come up with valid solutions to ensure proper team and workflow management.
Partners across the organization to build relationships and represents Post Issue Processing in a positive manner.
Participates in interviews, the selection process, one on ones and partners with manager to address any team member’s performance concerns.
Qualifications and Experience:
3+ years of technical/professional experience
Bachelor's Degree or equivalent work experience
Experience with life, annuities and/or financial services products required
Proven work experience as a team leader or supervisor preferred
In-depth knowledge of Post Issue Processing performance metrics preferred
Great PC skills
Excellent communication and leadership skills
Organizational and time-management skills
Solid decision-making skills
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene (https://www.athene.com/about/usa-careers) .
Athene is a Military Friendly Employer! Learn more about how we support our Veterans (https://www.athene.com/our-veterans) .
Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.