Penn Medicine Patient Services Coordinator in West Chester, Pennsylvania
Patient Services Coordinator
Job ID :107754
Job Category: Customer Service/Patient Access
Specialty Area: Customer Service/Patient Access
Primary Shift: Day
Work Schedule: Variable
Penn Medicine Entity: Clinical Care Associates
Location: West Chester, PA
Address: 210 Willowbrook Ln
Education Required: Per Position Description
Experience Required: Per Position Description
Employment Type: Full-Time Regular
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Position Description :
PSC in the Westtown Internal Medicine Department.
The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities.
Minimum Requirements :
High School Diploma/GED required; Associates or Bachelor’s Degree preferred.
3+ years Medical office experience, Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
Must successfully complete/pass EPIC schedgistration training/tests
Required Skills and Abilities:
Basic computer knowledge and skills
Ability to speak, read, and, write in English
Demonstrated customer service skills
Demonstrated interpersonal/verbal communication skills
Demonstrated written communication skills
Demonstrated organizational skills
Ability to utilize critical thinking
Ability to multi-task
Experience using EMR systems
Knowledge of third party billing requirements
Must be attentive to detail
Additional Information :
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Penn Medicine http://www.pennmedicine.org/careers/
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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