Travelers Claim Representative Recovery Trainee in West Bridgewater, Massachusetts
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
This is an entry level position that requires satisfactory completion of required training to advance to the Claim Representative, Recovery position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
Travelers offers a hybrid work location model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office.
Primary Job Duties & Responsibilities
Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
The on the job training includes practice and execution of the following core assignments:
Investigates each claim to obtain relevant facts necessary to evaluate recovery potential, identify the cause of loss, identify responsible party targets and their carriers, and develops theories of liability, through prompt and strategically-appropriate contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts); obtains necessary statements as strategically appropriate; adhering to Claim Best Practices and Special Account Communication instructions.
Delivers consistent service quality and effective diary management to ensure all claims are handled timely throughout the claim life cycle to achieve optimal outcome.
Directs the preservation of evidence; hires experts and identifies resources for specific activities to properly investigate, such as Risk Control, nurse consultants, fire or fraud investigators, and other experts. Verifies the nature and extent of the loss.
Evaluates liability and damages to assess Subrogation potential including consideration of jurisdictional statutes, case law and bodily injury value, where applicable. Updates as new information is presented.
Develops and employs creative resolution strategies.
Negotiates subrogation recoveries with responsible party, their carriers and other legal representatives/attorneys.
Recognizes and implements alternate means of resolution including arbitration, while controlling expenses.
Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy. Tracks and controls legal expenses to assure cost-effective resolution.
Manages both allocated and unallocated loss adjustment expenses.
Updates appropriate party as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in optimal resolution.
Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of subrogation professional and refers on a timely basis.
Represents the company as a technical resource, may at times attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
Shares accountability with all business partners to achieve and sustain quality results.
Determines settlement value by assessing extent of liability of the responsible party, determining legally recoverable damages.
High School Diploma or GED.
A minimum of one year work experience required.
Education, Work Experience, & Knowledge
- Bachelor’s Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.
Job Specific Technical Skills & Competencies
Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
Verbal and written communication skills –Intermediate
Attention to detail ensuring accuracy - Basic
Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
Analytical Thinking – Basic
Judgment/ Decision Making – Basic
Environmental / Work Schedules / Other
Operates standard office equipment - Continuously
Sitting (can stand at will) - Continuously
Standing - Continuously
Use of Keyboards, Sporadic 10-Key - Continuously
Travel Requirements: Travel Occasionally
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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