Job Information
Henry Ford Health System House Manager - Float Pool - Contingent - Rotating in West Bloomfield, Michigan
GENERAL SUMMARY:
Under the direction of the Nursing Leadership (can be defined as Director/Manager of the Clinical Resource Center/ Clinical Resource Office/ Nursing Office based on business unit), the House Manager provides supervision, leadership and administrative guidance to patient care units by making rounds on their assigned shift. Responsible for adequately staffing the Nursing Department, recognizing the importance of efficiency and cost effectiveness while providing high quality of service. Administratively accountable for leading, managing, developing, supervising, and evaluating assigned
staff. Responsible for monitoring and evaluating work performance for professional and support staff including hiring and disciplinary actions for staff assigned with the Clinical Resource Center/ Clinical Resource Office/ Nursing Office. Functions as administrative and leadership coverage for all inpatient department areas in the absence of unit leadership.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
People:
- Develops and supports a high functioning team and healthy work environment by directing:
a. Recruitment, screening, selection, hiring, and dismissal process of the Clinical Resource Center/ Clinical Resource Office/ Nursing Office staff.
b. Orientation process of Clinical Resource Center/ Clinical Resource Office/ Nursing Office staff.
c. Manages the Human Resources of the Clinical Resource Center/ Clinical Resource Office/ Nursing Office to ensure the achievement of the Department/ HFHS Goals, including employee satisfaction, staff retention, and performance.
d. Healthy work environment principles and conflict resolution techniques.
e. Maximizing front line leader and employee participation and accountability for decision making.
f. Facilitating, measuring and implementing strategies to maximize employee and team satisfaction.
g. Focuses on staff development, career enrichment, promoting balance between home and work life.
h. Accountable to hospital initiatives and measures for patient and staff satisfaction.
Manages continuous feedback, the use of grievance and disciplinary processes, and the formal evaluation process of staff in the areas of responsibility.
Effectively communicates and coordinates appropriate activities with other hospital and corporate departments as necessary.
- On assigned shifts, problem solves issues related to service of excellence, HR issues, staffing, and clinical care in the absence of the Nurse Manager/Unit Director.
Utilizes proper chain of command.
- Builds effective and respectful working relationships with peers and promotes optimal communication and collaboration through regular contact with the Medical,
Administrative and Nursing.
- Support and practice the Leadership Standards of Excellence including
i. Active listening and effective communication
j. Coaching and Mentoring Others.
k. Motivate and inspire others.
l. Encourage and facilitate Innovation
m. Accessibility
n. Using scripting as outlined in Service Excellence standards: AIDET/HEART.
- Responsible for adequately staffing the Nursing Department, recognizing the importance of efficiency and cost effectiveness while providing high quality of service.
Service:
- Assumes administrative and leadership coverage in the absence of unit leaderships
on assigned shifts for designated patient care areas.
Casts a shadow in all capacities.
Coordinates with patient care team to maximize patient satisfaction.
Collaborates with care management team, medical staff, and interdisciplinary team
to promote smooth, timely, and efficient patient throughput.
Demonstrates Customer First, Service Excellence, AIDET, and HEART principles.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor of Science Degree in Nursing or completion of other formal nursing education necessary to obtain/maintain an advanced practice nursing MI license (mid-wife, CRNA, CNS, or Nurse Practitioner) is required.
Minimum of 3 years’ experience of more responsible leadership experience in a clinical setting.
Knowledge of quality management and service excellence.
Interpersonal and communication skills necessary to develop and maintain a wide variety of cooperative working relationships, provide instruction to associates and convey information clearly and consistently through excellent written and verbal communication mediums.
Strong interpersonal skills that provide coaching and facilitation expertise.
Excellent problem solving, critical thinking skills and analytical skills necessary to identify problems and develop recommendations; review, interpret and validate data and assess processes.
Clinical knowledge to evaluate level of patient care needed for assigned area.
Demonstrates innovative, creative leadership style.
CERTIFICATIONS/LICENSURES REQUIRED:
Current license to practice in the State of Michigan as a Registered Nurse.
ACLS/ BLS certification
Previous House Manager experience preferred
Additional Information
Organization: Henry Ford West Bloomfield Hospital
Department: HFWB Nursing Administration
Shift: Rotating
Union Code: Not Applicable
Additional DetailsThis posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.