Experience Inc. Jobs

Are you a skilled Network Operations Technician looking for an exciting opportunity? Join our dynamic NOC team on the 2nd shift, working from 3:00 PM to 11:30 PM, Tuesday to Saturday. After 4-6 weeks of onsite training in West Bend, WI, you'll transition to remote work.

In this role, you'll be at the heart of our operations, monitoring platforms, ensuring system stability, and operating console systems. You'll also conduct technical procedures and handle first-level support calls. We're looking for someone with experience in help desk support, ticketing systems (ServiceNow), O365, Control M, batch processing, virtual machines, and NOC operations. Your ability to identify and resolve or escalate issues will be crucial.

You'll work with Windows 10, job scheduling, mainframe support, Active Directory, Azure, and SolarWinds. Our escalation levels range from immediate on-call escalation for Severity 1 issues to ticket creation without further escalation for Severity 4 issues.

If you're ready to take on a challenging and rewarding role, apply now and be part of a team that values your expertise and dedication!

Job Title: Network Operations Support Technician

Shift Needed: 3:00 PM - 11:30 PM, Tuesday - Saturday (Onsite in West Bend, WI for training 4-6 weeks then remote working shift.)

Job Description:

We are seeking a proactive and skilled Network Operations Technician to join our NOC team on the 2nd shift. In this role, you will collaborate with other technicians and NOC Engineers, handling escalation calls from the service desk and ensuring stable operating environments.

Top Skills:

• Previous help desk support with ticketing system experience (ServiceNow).

• Experience with O365, Control M, batch processing, and virtual machines.

• Previous NOC experience with the ability to identify and resolve or escalate specific issues.

Key Responsibilities:

• Monitor all supported platforms according to established routines.

• Ensure maximum utilization of system facilities and stable operating environments.

• Operate and monitor console systems and peripheral equipment such as printers and disk devices.

• Conduct routine technical procedures, including adding and running ad hoc jobs in the Enterprise Job Scheduler, user administration, participating in disaster recovery exercises, and conducting code promotions.

• Take first-level support calls to assist the Service Desk.

• Maintain documentation.

Escalation Levels:

• Severity 1: Immediate escalation to on-call.

• Severity 2: Ops action required based on the procedure referenced in the alert. If unresolved, escalate to Severity 1.

• Severity 3: Ops action required based on the procedure referenced in the alert. No call placed regardless of the outcome.

• Severity 4: Ticket creation, no further escalation.

Required Skills:

• Experience with Windows 10, job scheduling, mainframe, operation support, Active Directory, NOC center, help desk technical support, Control M, batch processing, escalation calls, ServiceNow, O365, Azure, virtual machines, and SolarWinds.

Pay and Benefits

The pay range for this position is $25.00 - $28.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Bend,WI.

Application Deadline

This position will be accepting applications until Dec 20, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.