Job Information
Chelan County PUD Customer Service Representative I in Wenatchee, Washington
Application Materials Applicants are required to submit a combined cover letter and resume in one document. Your cover letter must summarize the following:
- Describe your interest in working at Chelan County PUD.
- Summarize your experience related to customer billing including the types of billing you have experience with, as well as your experience handling and/or resolving customer concerns related to incorrect or "high" bills.
- Summarize your experience in various computer systems or software.
For any areas in which you do not have experience, note that area as "None". (Example: If you have no experience with customer billing, include "B. None", in your cover letter).
*Cover letters that do not address all three of the above topics will not be considered. *
To expedite the application process, combine your cover letter and resume into one PDF document before applying and upload electronically when requested in the online application process.
This position is OPEN UNTIL FILLED and applicants are encouraged to apply immediately. Applications will be reviewed starting February 6, 2025.
Interested parties are also invited to contact Human Resources at joblist@chelanpud.org to discuss the position.
Contract Rate $31.81 per hour increasing to $34.52 after six months. Benefits EPOA
+:----------------------------------------------------------------------+ | | | | | | | | | In addition to any State mandated benefits, employees also enjoy the | | following benefits, | | | | - Competitive wages | | - Outstanding benefits which include zero cost employer funded | | medical, dental, and vision healthcare benefits | | - Leave benefits including paid leave starting at 21 days (3.23 | | hours/week prorated based on hours paid) per calendar year up to | | 35 with tenure | | - Paid Holidays -- up to 11 days per calendar year, paid jury duty. | | - Employee Assistance Program | | - State Retirement PERS participation (positions working 70 hours | | per month for at least 5 months each year) | | - Optional 457 plan participation with employer matching 401(a) | | plan | | - VEBA health reimbursement account | | - Optional Healthcare and Dependent Care Flexible Spending Accounts | | - Life/Voluntary Life & Long-Term Care plan option | | - Short-Term Disability & Long-Term Disability | | - Recognition programs and position specific stipends | | - Award Stipends: Safety, Employee Appreciation, Retirement Awards | | | | For more explanation of the district benefits please visit our | | benefits | | website www.mychelanp | | udbenefits.org{rel="nofollow"}. | | | | | | | | | +------------------------------------- ---------------------------------+
Job Description
Overview Under general supervision, this position provides customer service to both internal and external customers regarding electric, water, and wastewater services. Works closely with and provides support to the service department, customer service engineering, meter shop, conservation, accounts payable, treasury, water department and fiber. Responds to customers general inquiries, billing questions, including high bill concerns, updating various customer records, accepting payments, handling credit and collections, explaining rate schedules, conservation measures and service regulations. Incumbents in this position will gain the knowledge to work in all areas of the Customer Relations Department. Responsibilities
Assist customers and general public by telephone, in person, or via email. Works as a liaison between customers, engineers, and other staff members. Creates new utility accounts, accurately maintains current customer account information by proces