Job Information
Keith Titus Corp Service Writer in Weedsport, New York
Service Writer
Job Details
Job Location
Exit 40 Truck Services - Weedsport, NY
Position Type
Full Time
Salary Range
$20.00 - $24.00 Hourly
Job Shift
Day
Description
Position: Fulltime
Shift: Day
Hourly: $20.00-$24.00 (based on experience)
The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.
Responsibilities:
Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate
Invoice customers at time of closing order>confirm price table accuracy/customer billing information
Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs.
Compiles repair details in Transman for onsite units and road service trucks.
Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
Develops estimates and communicate immediately 10% variance
Adept and proficient at Transman, TMW and all required Microsoft Suite tools used.
Adept and proficient with all shop related operating procedures, processes and workflows
Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement)
Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.
Knowledgeable and supports Safety, ELD & CSA communications with Drivers
Benefits:
Aetna (offer 2 plans)
Company Sponsored HRA card (Health Reimbursement)
Dental
Vision
Pet Insurance / Pet Discount program
Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)
Company Sponsored Group Life Insurance (1x annual salary)
EAP- Employee Assistance Program
Wellness Program
Profit Share Program
401K Company Match
PTO (Paid Time off)
6 - Paid Holidays
Qualifications
Qualifications :
5- year experience as a Service Writer
3- year experience specialized knowledge in the heavy-duty equipment field
High school diploma; associates degree preferred
Mechanical / technical knowledge
Ability to multitask
Attention to details
Self-motivated / team player
Requirements :
Must be able to pass a post-hire drug screen, background check and employment verification
Location:
Weedsport, NY
Company Website :
www.pagetrucking.com