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Position Title: Disputes Manager Workplace Type: Remote Work Type: Full time Department: Fraud DescriptionBMTX Overview

BM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com - http://www.bmtx.com/.

Our Mission

We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact!

About The Role

We are seeking an experienced professional to lead our Regulation E department, with a strong focus on reducing fraudulent claims while ensuring compliance with federal regulations. The Disputes Manager will be responsible for leading, inspiring, coaching and developing a group of high performing colleagues on the Disputes Team in Fraud Prevention & Investigations at BMTX under the direction of the SVP, Fraud Prevention & Investigations.

Primary & Essential Responsibilities

• Oversee all aspects of Regulation E compliance and dispute resolution
• Develop and implement strategies to detect and prevent fraudulent claims
• Manage a team of analysts and investigators
• Stay current with regulatory changes and industry best practices
• Collaborate with other departments to improve fraud prevention measures
• Analyze data to identify trends and potential areas of risk
• Coach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues.
• Empower employees to take responsibility for their jobs and goals through goal setting, feedback, and performance development planning.
• Report on department performance and fraud reduction metrics

Required Skills & Experience

• Bachelor's degree in Finance, Business, or related field
• 5+ years of experience in banking compliance, with focus on Regulation E
• Strong knowledge of electronic funds transfer regulations and fraud prevention techniques
• Excellent analytical and problem-solving skills
• Leadership experience and ability to manage a team effectively
• Proficiency in data analysis and reporting tools

Preferred Qualifications:

• Advanced degree or relevant certifications (e.g., CAMS, CFE)
• Experience with machine learning or AI-driven fraud detection systems

BM Technologies is an Equal Opportunity Employer. BM Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. PI248262683