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The Collection - Loss Mitigation Manager will supervise, direct, and evaluate all areas of mortgage and home-equity Collection, Foreclosure, and Loss Mitigation activity in accordance with Bank and Investor guidelines.
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Responsibilities include but are not limited to:

• Responsible for administering all mortgage and home equity collection, loss mitigation, and impairment strategies in accordance with various bank, investor, and regulatory guidelines.
• Oversee, train, monitor and develop subordinates, particularly the Loss Mitigation Supervisor, Foreclosure Specialist, Bankruptcy Specialist, and Collection Floor Supervisor.
• Responsible for setting and directing Department goals while developing and implementing effective strategies to maximize resources, minimize expenditures, and mitigate losses.
• Manage the portfolios and default reporting for our investors (Fannie Mae, Freddie Mac, NJH, etc.) to ensure accuracy while mitigating potential fee assessments.
• Review and approve the handling of foreclosures, bankruptcies, work-out plans, deed-in-lieus, and any other loss mitigation activities pursuant to Investor and Bank guidelines to ensure compliance.
• Oversee and evaluate the performance of Department vendors, particularly foreclosure attorneys, to ensure that their efforts are fully compliant and that timelines are being followed in accordance with Investor guidelines.
• Keep well-informed of changes to local, state, federal, and regulatory changes in the collections, foreclosure, loss mitigation, and bankruptcy environment and ensure that staff members are trained accordingly.
• Evaluate job performance standards while completing periodic employee performance evaluations. Make recommendations in personnel changes, job descriptions, and/or job status while administering disciplinary action as needed.

• Excellent verbal and written communication skills.
• Ability to prioritize, organize, and delegate assignments.
• Ability to multi-task.
• Ability to assist borrowers with establishing financial priorities and ability to impart these skills on subordinates.
• Ability to handle customer conflict resolution.
• Intermediate PC skills using Microsoft office applications.

• High School Diploma or GED and a minimum of five years' related experience in collections or loss mitigation, with two years in a managerial position.
• Knowledge of Fannie Mae and Freddie Mac investor guidelines.
• Bachelor's degree in related field preferred.

Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.