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JOB REQUIREMENTS: Requisition: 2024-142174 INTAKE COORDINATOR - HOSPICE Job Locations US-WI-BROOKFIELD ID 2024-142174 Line of Business Allay Home and Hospice Position Type Full-Time Our Company Allay Home and Hospice Overview Our Hospice Intake Coordinators are the heart of our organization who support patients by maintaining a seamless transition of the patient intake process from initial referral contact to admission. Take this chance to make a meaningful impact with your career today! Our comprehensive benefits include: Medical and dental benefits Short- and long-term disability Life insurance Paid time off 401(k) program Flexible Spending Account (FSA) Employee Assistance Program (EAP) Vendor discounts Responsibilities Coordinates all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources Completes the intake process from initial referral contact to hospice admission Ensures seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers Utilizes clinical knowledge to triage incoming referrals to determine necessity of timely initiation of care to include need for same day admissions Communicates directly with patients and families to ensure acceptance of services, responding to customer requests and concerns, and coordinating the insurance verification and authorization processes May be called upon to resolve complex customer service issues or requests from patients, physicians, family members, or referral sources Documents pertinent information regarding the patient\'s demographics, medical condition, medications and treatments, and service being requested Consults with physicians, nurses, discharge planners, and other health care professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission Uses clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care Effectively communicates hospice criteria to referral sources and serve as a resource for hospice criteria and alternatives to internal and external customers Ensures face-to-face has been arranged if needed Ensures compliance with all state and federal referral and intake regulatory... For full info follow application link. Res-Care, Inc., dba BrightSpring Health Services (\"ResCare\"), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2F924CA8F5F74263