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Are you passionate about technology and love solving problems? Join our dynamic team as a Desktop Support Specialist! This is an exciting opportunity to be at the forefront of technical support, helping our users navigate and resolve their IT challenges. Please note that this position requires you to be onsite 5 days a week. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, we want to hear from you!

Top Skills' Details:

• 2+ years of Desktop Support experience

• Proficiency with Windows 10 and 11 OS

• Expertise in M365 Troubleshooting: O365, Teams, etc.

Secondary Skills - Nice to Haves:

• Experience with Mac OS, Office 365, ServiceNow, BitLocker, and McAfee encryption

• Familiarity with traditional workstations, mobile devices, printers, and other peripherals

Job Description:

As a Desktop Support Specialist, you will be responsible for providing IT support over the phone, through e-mail, chat, in person, or via remote control. You will diagnose and resolve software and hardware incidents, tasks, and requests escalated through service management software, such as ServiceNow. Your role will involve supporting traditional workstations, mobile devices, printers, and other peripherals, ensuring completion of all assigned work and proper communications with clients to meet service level agreements, customer satisfaction, and service demands.

You will work in a fast-paced, team environment, maintaining a high level of customer satisfaction. You will identify technical and process issues and recommend improvements, ensuring compliance with applicable corporate and divisional policies and procedures. You will complete tasks as assigned by dispatchers and management, update service tickets in a timely manner, and resolve technical issues, acting as a technical contact for issues that require escalation.

Additional Skills & Qualifications:

• 3-5 years of Desktop Support experience in a corporate environment

• Broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive

• Experience using remote desktop tools like Bomgar/RDP

• Experience supporting virtual meeting tools, preferably MS Teams

• Experience with ServiceNow ticketing system

• Strong customer service orientation

• Adaptive, flexible, and good problem-solving skills

• Effective communication skills, both verbal and written

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukegan,IL.

Application Deadline

This position is anticipated to close on Mar 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.