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Job Summary:MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We currently have a Supervisor opportunity that will be a part of our management team. This person will be the “go-to” for our very busy practices.

The ideal candidate should be outgoing, positive minded and enjoys collaborating and building relationships with our providers, medical students, staff and community with exceptional verbal and written communication skills.

The key to succeeding in this role, requires experience in staff supervision/office management, preferably in a medical practice environment, with top notch organizational skills.

Job Description:

The Work:

• Duties are performed alongside staff as needed in order to maintain service level to provide exceptional customer service to patients

• Determines, coordinates, and supervises daily staffing assignments for clerical staff

• Provides direction, orientation, training, coaching, and mentoring of staff

• Performs and/or assists with performance evaluations and disciplinary actions;

• Assesses quality of services delivered and facilitates staff development programs;

• Ensures staff compliance with departmental and organization policies, procedures, and protocols

• Performs staff responsibilities as needed to fulfill required service levels

• Leads the handling and resolution of complex issues and complaints

  The ideal candidate will have:

• At least 1 year of supervisor/managerial experience is strongly preferred

• Passion for providing exceptional customer service and positive patient experiences

• Medical office experience is strongly preferred

• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision

• Sense of urgency in responsiveness to concerns of patients, staff, and providers

• Desire to excel in a patient-centered environment

• Must be adaptable to working in a fast-paced environment where priorities can change quickly

• Ability to maintain a professional manner even under stressful situations

  Scheduled Weekly Hours: 40

  Scheduled Work Shift: Day (United States of America)

  Job Exempt: Yes

  Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

  Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

  Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)