Job Information
WIS PAK - WATERTOWN IT Service Desk Analyst in WATERTOWN, Wisconsin
JOB REQUIREMENTS: Job Brief This position focuses on customer service in the support of standard PC systems, operating systems, and technical services in a growing, dynamic environment. Excellent customer service success is a must for applicants to be considered. ABOUT US We are Wis-Pak, a leading manufacturer and distributor of popular beverages such as Pepsi-Cola, Mountain Dew, Lipton Iced Tea, Aquafina water, Vita Ice, Klarbrunn sparkling water, and the newest beverage craze Bubbl\'r.You\'ve probably seen and bought our products at your local stores and restaurants. Did you know you get a discount on your favorites if you work for us? WHAT WE OFFER Health insurance (medical, dental, vision) Employee product discount PTO & paid holidays 401(k) with company match Profit-sharing Education reimbursement & professional development Employee assistance program A safe, respectful, and inclusive work culture ABOUT THE JOB Minimum of 2-5 years IT helpdesk service experience. 2+ years of hands on repair and building of desktops/laptops from images. Advanced experience in troubleshooting and supporting Windows 10 systems. Experience with Active Directory / Azure Active Directory; specifically setting up new users, resetting passwords, etc. Experience supporting Microsoft Office 365 and Microsoft Office tools (Email, OneDrive, SharePoint, Teams, Outlook, Word, Excel, etc.). Experience with LAN/WAN environments and setup. Experience with hardware & software support for peripherals like printers, scanners, various USB devices. Experience with a variety of endpoint protection systems/software sets. Ability to provide remote phone support to internal customers while not on location (VPN, remote control, etc.). Experience performing adds, moves, and changes to include moving of PC\'s, laptops, VoIP phones. DISCLAIMER The information listed above is not intended to be an all-inclusive job description. A full list of duties and responsibilities for this position is available upon request. ABOUT YOU The ideal candidate will be hands-on with excellent communication skills, have a positive can help attitude, willingness to learn our toolsets, address many different challenges on a given day, and a clear ability to work with internal customers using outstanding customer service. The ability to prioritize and balance end user requests and documentation with forward motion is a must. Wis-Pak is an equal opportunity employer that complies with EEOC rules and regulations. We use E-Verify to confirm the identity and employment eligibility of all new hires. Equal Opportunity Employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/43E7C8BB792E4670