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Do you have a passion for analyzing needs, solving problems, and creating quality solutions? Are you looking for opportunities at work that challenge you and help you make a difference? Are you interested in working in an innovative, flexible, and supportive environment?

As a Senior Business Systems Analyst, you will communicate, coordinate, and collaborate to understand business needs goals, design solutions in accordance with standard processes, assess impacts to downstream or peripheral systems for the purpose of modernizing our core mainframe systems to the cloud. We will provide you with support from a dynamic agile team that prides itself in getting things done together.

Responsibilities

In this position, you will be accountable for the following:

• Conducting meetings, reviewing documentation, connecting with multiple collaborators across the organization to understand objectives and clarify the needs or impacts to our systems.

• Drafting high-level designs that guide the generation of technical stories and estimation of delivery timing.

• Breakdown of designs into technical user stories and supplementary documentation that help direct engineering solutions and test automations meet the success criteria you've defined through your needs\impact analysis.

• Prioritizing and coordinating delivery of stories and other engineering tasks in a manner which supports incremental delivery.

• Collaborating with product, other analysts, engineers, architects, and other team members to capture and build artifacts (i.e., stories, test results, approvals, etc.) required for an accurate, timely, and reliable implementation.

• Coordinate ongoing service, maintenance/ post implementation.

• Prioritizing tasks for multiple concurrent initiatives for yourself and others.

• Performing functional testing to identify and retest defects to ensure successful completion.

• Working with team members to analyze and identify root cause of system defects.

• Finding opportunities for optimizing system efficiency, as well as refining and adapting our agile processes to deliver changes more efficiently.

• Building and maintaining an organized repository of system documentation.

Qualifications

• 5+ years proven track record as a Business Systems Analyst or Systems Analyst

• A meticulous mentality with deep technical, analytical, conceptual, diagnostic, and problem-solving skills.

• Solid written and verbal communication, interpersonal and facilitation skills.

• Good Analytical Skills, copes with complex situations through deliberate analysis and planning.

• Ability to negotiate effectively when clarifying needs vs. wants/likes to balance business direction/requirements with cost of development and risk.

• Strong planning and organizational skills to self-manage and assist in running delivery schedules for multiple parallel initiatives.

• Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.

• Confirmed experience learning new business processes, technologies, and tools at a rapid pace.

• Post-secondary education (preferably Computer Science) or equivalent work experience.

• Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.

• Experience working in an agile framework.

• Experience with: Cobol, DB2, CICS, VSAM, JCL, SAS, Endevor and Control-M

• Mainframe background

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all customers and has a positive social and environmental impact.

Giới thiệu về Manulife và John Hancock

Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .

Manulife là Nhà sử dụng lao động không phân biệt đối xử

Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.

Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com .

Primary Location

Waterloo, Ontario

Working Arrangement

Kết hợp

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.