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Manulife Manager of Operational Risk Management, GWAM in Waterloo, Ontario

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Join our Global Wealth and Asset Management team!

You will be responsible for assisting the Operational Risk Officer to design, implement and deliver an effective risk governance and management program; leading all aspects of operational risk mitigation activities, within the Canadian Segment of the business.

How will you contribute:

  • Support activities to facilitate the effective implementation of the operational risk framework.

  • Conduct Risk and Control Assessments: documentation of key risks and controls and development of action plans to remediate control gaps, as needed.

  • Contribute to the development of Key Risk Indicators to track identified risks.

  • Collect, review and reconcile internal and external risk incidents/loss events, ensure they are addressed timely, including root cause analysis.

  • Contribute to the design and execution of scenario analysis for key risks.

  • Support change management; for new products, business initiatives and strategies and assess impact on the division’s risk profile.

  • Develop close partnerships and provide valuable collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated.

  • Support the development and maintenance of Global Wealth & Asset Management level Risk Appetite Statements and associated metrics.

  • Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization.

  • Provide support for risk aggregation and reporting.

What we are looking for:

Expertise in the Wealth and Asset management industry across various asset classes relevant to the division they support, which may include fixed income, equities, real estate, private debt, mortgages, derivatives, with knowledge of various vehicle types such as separate accounts, mutual funds and ETFs.

You will have significant experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

Preferred attributes:

  • A seasoned risk professional with a minimum 5 years + of risk management, finance and/or audit experience.

  • Solid understanding of the industry and familiar with the current regulatory environment.

  • Proven expertise and knowledge of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, risk events, scenario analysis)

  • A strong moral compass and a commitment to high ethical standards.

  • Strong collaboration and partnering skills and ability to develop effective working relationships with business and functional partners to influence decisions.

  • Strong program and project management skills to independently manage multiple, conflicting priorities and deliver a quality result within established timelines.

  • A highly motivated and results-driven individual with an established track record in building effective programs and bring strategy into action.

  • Highly developed business sense with ability to synthesize complex information from various sources, identifying key points and issues.

  • Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions.

  • Excellent verbal and written communication skills, including ability to articulate complex technical issues.

What can we offer you?

  • A competitive salary and benefits packages.

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

  • A focus on growing your career path with us.

  • Flexible work policies and strong work-life balance.

  • Professional development and leadership opportunities.

Our commitment:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.