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Manulife Wealth Insurance Services Inc. (MWISI) is currently seeking an Insurance Support Coordinator to join the Operations team. This role is critical in ensuring the smooth and efficient execution of the team's daily processes.

Team Scope (Dimensions & Organizational Impact): The Operations team functions as the MGA "Back Office" for MWISI and third-party Independent Advisors. It acts as the central channel for advisors to submit their New Business and In-Force Insurance business to Manulife and 12 other insurance carriers. This position has a significant impact on advisor retention, sales, and the overall business growth facilitated through MWISI.

Responsibilities:

• Sort and prioritize all incoming correspondence

• Triage all new applications received

• Handle insurance carrier feed rejects promptly

• Generate reports

• Communicate effectively to management and escalate issues where appropriate.

• Identifying gaps and risks in documentation. Where necessary, create and update documentation.

• Providing timely and appropriate feedback to Leader

Job Requirements:

• Exceptional accuracy attention to detail

• Excellent research and problem resolution skills with the ability to multitask

• Strong verbal and written communication skills

• Good organization and prioritization skills to ensure deadlines are met

• Sound computer literacy

• High level of customer service

• Strong organizational, prioritization, time management, customer service, and interpersonal skills

• Ability to meet deadlines

• Able to be flexible in adjusting priorities

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$37,425.00 CAD - $62,375.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.