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Do you have a passion for analyzing needs, solving problems, and creating quality solutions? Are you looking for opportunities at work that challenge you and help you make a difference? Are you interested in working in an innovative, flexible, and supportive environment?

As a Business Systems Analyst, you will communicate, coordinate, and collaborate with other teams to understand business needs\goals, design solutions in accordance with standard processes, assess impacts to downstream or peripheral systems, and carry out the solution delivery. We will provide you with support from a dynamic agile team that prides itself in getting things done together.

Responsibilities

In this position, you will be accountable for the following:

• Conducting meetings, reviewing documentation, connecting with multiple collaborators across the organization to understand objectives and clarify the needs or impacts to our systems.

• Drafting high-level designs that guide the generation of technical stories and estimation of delivery timing.

• Breakdown of designs into technical user stories and supplementary documentation that help direct engineering solutions and test automations meet the success criteria you've defined through your needs\impact analysis.

• Organizing and coordinating delivery of stories and other engineering tasks in a manner which supports incremental delivery.

• Collaborating with product, other analysts, engineers, architects, and other team members to capture and create artifacts (i.e., stories, test results, approvals, etc.) required for an accurate, timely, and reliable implementation.

• Coordinate ongoing service, maintenance/ post implementation.

• Prioritizing tasks for multiple concurrent initiatives for yourself and others.

• Performing functional testing to identify and retest defects to ensure successful completion.

• Working with team members to analyze and identify root cause of system defects.

• Finding opportunities for optimizing system effectiveness, as well as refining and adapting our agile processes to deliver changes more efficiently.

• Building and maintaining an organized repository of system documentation.

Qualifications

• Post-secondary education (preferably Computer Science) or equivalent work experience.

• 3+ years proven track record as a IT Business Analyst, or as a Software Engineer with prior similar accountabilities

• A meticulous mentality with deep technical, analytical, conceptual, diagnostic, and problem-solving skills.

• Solid written and verbal communication, interpersonal and facilitation skills.

• Good Analytical Skills, copes with complex situations through deliberate analysis and planning.

• Ability to negotiate effectively when clarifying needs vs. wants/likes to balance business direction/requirements with cost of development and risk.

• Strong planning and organizational skills to self-manage and assist in running delivery schedules for multiple parallel initiatives.

• Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.

• Confirmed experience learning new business processes, technologies, and tools at a rapid pace.

• Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.

• Experience working in an agile framework.

• Experience with: Cobol, DB2, CICS, VSAM, JCL, SAS, Endevor and Control-M

• Mainframe background

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all customers and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$74,270.00 CAD - $137,930.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.