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University of Waterloo Associate Director, Counselling Services in Waterloo, Ontario

Reporting to the Director of Counselling Services (CS), the position of Associate Director (AD) encompasses both administrative and clinical responsibilities for the department which assist in the operations of the Service.

The primary focus of operations management of the AD is the coordination and management of the delivery of all clinical programs, procedures and services for CS. The AD assumes full responsibility of the Director role in the Director’s absence.

The AD works with uWaterloo students, faculty and staff in providing clinical consultation and support to assist in the personal and developmental issues that are affecting students’ academic, personal and social functioning. As an effective and contributing team member, the AD consults with other health professionals as well as other uWaterloo departments, faculties and services to ensure the mental health needs of the uWaterloo community are being met through effective best practice and evidence-based programs and services.

Leadership- Overall responsibility for providing excellent leadership to a multi-disciplinary team of Managers for the provision of student mental health treatment on campus, including

  • Providing effective leadership and maintenance of a supportive environment that encourages productivity, staff success and efficiency with a healthy workload management

  • Conducting on-going review of procedures and standards to ensure effectiveness of team performance

  • Overseeing the professional training and development of team members

  • Managing the recruitment and selection of team members

  • Facilitating staff annual performance appraisals

Clinician Regulatory Management

  • The AD maintains the department’s knowledge of and compliance with legal and ethical standards of the Team members’ membership within their respective Regulated Health Professions

  • Ensures CS professional staff maintains their College membership in compliance with their College’s quality assurance standards

Clinical Consultation

  • The AD oversees and ensures that all members of the CS Team have access to clinical consultation when required

  • Prioritize Team members’ clinical caseloads and workplace well-being and participates in related discussions

  • Supports the clinical team in the provision of consultation with other members of Campus Wellness Units (physicians, nurses, psychiatrists, dietician, etc.) as well as members of the uWaterloo community (e.g., Deans, Assoc. Deans, Chairs, academic advisors, student services, etc.) as required

Risk Management Assessment, Program Evaluation and Project Planning

  • The AD oversees the coordination of the collection, analysis, interpretation, presentation, and utilization of all data associated with student-client needs, client satisfaction and efficacy of service delivery. They oversee operational planning and project management

Strategic and Operational Planning

  • The AD supports the Director in developing and maintaining a coordinated, collaborative, integrated and high performing mental health service while ensuring constant evaluation and redevelopment of practices to maximize contribution to the mental health of all uWaterloo community members

  • The AD develops, implements, analyzes, and provides recommendations to the Director for the assessment and evaluation of CS programs on an ongoing basis

  • The AD supports the Director in developing and enhancing relationships within the uWaterloo community with the goal of ensuring that each community member is aware of CS’ services and the various methods of access. They liaise with faculties, departments and services to facilitate coordinated and effective mental health service delivery for the uWaterloo community

  • The AD supports the Director in developing and enhancing relationships with other post-secondary institutions and the wider community to improve promotion and delivery of mental health services. This will include AD’s participation on Campus Wellness, University and possibly extra-University committees. Chairs department meetings in conjunction with the Director

Critical Response Management

  • The AD collaborates with the Director to facilitate the delivery and ongoing evaluation of uWaterloo crisis response including an effective intake/triage management system, business hours crisis intervention and is available after hours for crisis response

  • The AD and the Director facilitate CS’ response for consultation and intervention in critical mental health situations for the uWaterloo community by providing support, assistance, direction and guidance through debriefing, direct counselling intervention and consultation as well as liaising with Campus Wellness units, uWaterloo Police Services and other off campus agencies (e.g., CMHA) as required

Clinical Responsibilities

  • The AD provides clinical interventions with individual clients though at a significantly reduced clinical load to allow for the AD to meet their administrative responsibilities. It is expected that approximately 5% of the AD’s time will be involved in the provision of clinical services

  • Completion of a master’s degree in a mental health field

  • Ph.D. degree in a related field beneficial

  • Licensed or eligible to be licensed within a Regulated Mental Health Profession within the province of Ontario

  • Minimum of 5 years of progressive management experience in a human services clinic setting; preferably in a post-secondary education environment

  • Progressive clinical experience in a student-focused post-secondary environment with a background highlighted by mental health and student development

  • Demonstrated experience building consensus and influencing others in a diverse and multidisciplinary environment with diplomacy is required

  • Proven ability to lead, engage and motivate others and develop cohesive and collaborative teams to ensure service excellence

  • Proven ability to think and plan strategically and lead large-scale initiatives and/or strategic projects

  • Proven ability to provide solution-focused interventions

  • Experience with crisis management and ability to secure appropriate support

  • Exceptional interpersonal and communication skills with proven strength in building relationships with stakeholders at all levels

  • Outstanding communication and presentation skills

  • Excellent planning, organizational and time management skills

  • The position involves the stresses associated with availability for after-hours crisis response

  • Vulnerable Sector Check required

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

iCIMS Requisition ID: 2021-6523

Employment Type: Permanent

Salary Range: $105,892 - $132,366

External Company URL: https://uwaterloo.ca/

Street: 200 University Avenue West