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Job Summary

The Red Hat Customer Content Services (CCS) team is looking for a Senior Technical Writer to join our expanding organization. In this role, you will promote success through internal content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, support engineers, and other subject matter experts to create content that helps our internal teams understand our AI application platform and find the best solutions for their needs. As a Senior Technical Writer you will work from our Waterford office with dynamic, fast-paced Agile teams to lead the creation and enhancement of internal deliverables such as developer guides, policies, and processes.

What you will do

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation

• Effectively manage and deliver documentation aligned to business priorities

• Provide feedback to other technical writers to improve the quality and consistency of our content

• Work with quality engineering (QE) and development to improve the accuracy of your documentation

• Engage and collaborate with feedback programs to address content gaps, and promote continuous improvement of the documentation experience

• Contribute to the achievement of team and functional goals through completion of tasks and enhancement of processes

• Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools

• Keep up to date on changes to our offerings, use cases, support issues, and business strategy

• Devote time to research and increase your understanding of your project area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)

What you will bring

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems

• Familiarity with structured, topic-based authoring and information architecture; experience with DITA is a big plus

• Ability to collaborate in a global team environment, proactively engage subject-matter experts, and follow through on commitments

• Experience with version-control systems and Git

• Demonstrated experience with Agile and rapid project iteration

• Experience working with diverse sets of stakeholders to solve complex problems

• Ability to inspire others irrespective of their job title

• Demonstrated success adapting to change in a dynamic environment and taking accountability for project prioritization, execution, and completion

• Experience writing for an application platform developer audience

• Familiarity with AI, ML, and MLOps concepts and technologies

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About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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