Experience Inc. Jobs

Sales Operations Manager

Job Number: 15382

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About the Role

The Sales Operations Manager will have two key focus areas to support the growing Business Development Team. Starting with Demand Management they will be responsible for recognizing and managing customer demand for both Product & Service. They will forecast anticipated demand to the company for sales and operations planning and master production scheduling. The Demand team will interact with departments responsible for all streams of demand (Marketing, Sales, Program, Service sales, and Operations) to facilitate the planning process for sales and operations planning. This will be accomplished under the supervision of the Director, Demand Management.

The Demo team management is the other focus area for the Sales Operations Manager which is a dynamic and fast paced area that focuses on responding to the needs of our customers requesting Product Demonstrations in the field. You will work with multiple cross functional departments, as well as international stakeholders, to support our growing customer base. As we expand into new international markets, there will also be an increase of regulatory requirements that require the additional oversight from the Sales Operations Manager

The successful candidate will be a self-driven leader with strong planning and exceptional communication skills enabling them to work effectively - internally and to our customers. Success in the role will be defined by the ability to effectively manage project needs, internal and external stakeholder relationships and the ability to tackle, escalate and resolve issues creatively while ensuring deadlines are met.

Primary Responsibilities

• Develop and maintain forecasts of aggregate demand, over the entire planning horizon, in support of both Sales and Operations Planning (S&OP) and local Master Scheduling

• Provide assistance to the sales organization in the development of Forecast Bookings & Sales Plans; including understanding and communicating the assumptions upon which the plans are based

• Provide product / service mix forecasts in support of local Master Scheduling Activities

• Provide forecasts of demand for new products and / or new markets, working with product and marketing managers as appropriate

• Manage changes to backlog that are beyond the time fences; working with the Program Management Office as appropriate

• Establish, maintain, and utilize forecasting and communication “tools” for accomplishing the above

• Assist in the development of marketing / manufacturing strategies, policies, and objectives including: the sales and operations planning policy, customer service objectives, inventory levels, backlog/lead time objective, and planning time fences

• Assist with planning bill of material and product structures; working with local Managers, Operations Scheduling to insure a balance between Demand and Supply needs associated with this issue

• Monitor Bookings & Sales demand performance to plan - providing detailed feedback to all streams of demand for use at the S&OP Meetings. Provide and communicate measurements of actual vs. planned performance, monitor compliance to policy and report occurrences of deviation to policy

• Assist in the development of the 5 year forecasting process.

• Consolidation and reporting of Marketing & Sales Operating Budget.

• Provide necessary training to internal personnel in all aspects of demand management, forecasting, order entry, etc.

• Will also provide communication / awareness sessions plus training to external persons (customers) in demand management concepts and practices

• Act as the “technical expert” in matters concerning the use of the computer system for order entry, demand management, forecasting, etc.

• Will be the day-to-day point of contact for the local Managers of Operations Scheduling to assist in the resolution of order promising situations, priority conflicts, safety stock, customer delivery difficulties, evaluation of what-if simulations and similar demand vs. supply conflicts.

• The Demand Manager will work closely with the Manager of Operations Scheduling to achieve the optimal balance of customer responsiveness and production stability

• Internal Relationships: Master Production Schedule, Product Managers, domestic and international, Marketing Manager, Sales Manager, Program Managers, CS Sales Manager, Inter-Plant Sales Coordinator, Production Planning and Inventory Control

• Plan, schedule and monitor activities & tasks necessary to complete WESCAM demo and tradeshow technical activities, estimating the effort and duration of each task, assigning necessary resources, linking their dependencies, and other task details as necessary

• Lead and control both internal and external resources ensuring the appropriate personnel are assigned to the tasks to effectively execute the demos and tradeshow

• Interface with all stake holders on schedules, meetings, and issues. Keeps all parties informed on the program status.

• Advise management on demo status and issues (or potential issues), including scheduling / priority delays and initiate plans for alternative actions on a regular basis

• Lead a cross functional team consisting of Customer Service, Logistics, Exports, Sales & Marketing through all phases of demo and tradeshows

• Coordinate all project activities amongst cross- functional team members to ensure schedule, budget, and quality adherence to agreed upon project milestones

• Generate and maintain a fully integrated project schedule

• Maintain labor and ODC forecasts for the project

• Work with functional leads to secure and maintain resources for execution of project tasks

• Manage project risks to minimize adverse impacts

• Oversee the technical compliance and verification to requirements

• Coordinate the resolution of all issues

• Organize and chair reviews, project stage gate reviews and weekly project team meetings.

• Develop, maintain and report on demo budgets

• Working with a cross functional team, lead the management the Demo asset pool. Including the forecasting of new asset requirements and disposition of older assets

• Participate in sales review meetings

  Required Capabilities

• Knowledge of the company’s products

• Knowledge of the company’s manufacturing process

• In-depth knowledge of forecasting methodologies

• Ability to comfortably work at both the aggregate and detail level of demand planning

• Excellent communication and interpersonal skills

• High interest in insuring excellent customer service levels

• Proficient in MS Excel, MS Word, MS Visio, MS Access and MS PowerPoint (MS Office)

• Team player attitude with a high sense of urgency to respond to time sensitive sales demands

• Ability to develop strong working relationships with Sales Account Manager and the staff of various departments (Customer Service, Bids and Proposals, Program Management, Operations, Engineering etc.)

• Acute attention to detail

• Ability to appreciate priorities and workflow, handle multiple projects and meet deadlines

• Ability to learn L3 Wescam’s business processes (CSI’s, QAP’s)

• Ability to achieve problem resolution through interaction with customers and internal process owners

• Good organizational, project management, analytical and problem solving skills

• Strong Project Management skills

• Strong leadership, people management, planning, organizational, analytical, and decision making skills

• Leads, directs and reviews the work of direct report(s) to accomplish near-term operational plans and results.

• Considerable flexibility of methods required to meet program goals

• Requires a solid combination of business acumen and technical knowledge with frequent interaction with employees and internal customers

• Exhibits a very strong ability to communicate project related and technical details in both written and oral forms.

• Strong initiative and the ability to anticipate potential problems.

• Originality and initiative are important as well as the ability to work under unusual or extreme pressures

• Excellent interpersonal skills with an ability to handle multiple tasks and effectively balance priorities

• Ability to deal directly with internal and external customers

• Communicates with parties within and outside of own job function / area, which includes customers or vendors. Explains, interprets, and gains cooperation on policies, practices, and processes to others within the organization.

• Able to generate and project schedules using Microsoft Project

• Able to generate and present project reviews using Microsoft PowerPoint

• Able to generate project reports and analysis using Microsoft Word and Excel

• Knowledge of Risk Management techniques

• Very strong presentation creation and delivery skills.

• Ability to explain and recall complicated information with great clarity no matter who the audience is. Stays extremely calm, professional and operate when under pressure.

• Focuses on driving towards solutions that are best for the company

  Desired Education and Experiences

• Requires management and leadership knowledge in job area.

• Typically has comprehensive knowledge and skills within a specific technical or professional discipline and may have broad understanding of other areas within the job function.

• Bachelor’s Degree and minimum 9 years prior related experience. Or Graduate Degree with a minimum of 7 years of prior related experience.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.