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Job Description

Job Summary

Account Manager II, Vendor Management, is responsible for providing communication support and programmatic coordination to multiple complex and high dollar vendors to ensure operational efficiency, functional leadership engagement and sustainable governance of vendor relationships. Serves as a key liaison/subject matter expert for various administrative and operational functions including vendor onboarding, training oversight and workload management. Oversees performance of key vendor contingent labor workforce and identifies areas of cost savings. Accountable for oversight of vendor performance against SLA targets, compliance and performance metrics. Assists with the development and creation of meaningful reports to support decisions related to vendor support and business activities. Account Manager II position works independently and exhibits strong communication and organizational skills, collaboration and critical thinking to address business needs.

Knowledge/Skills/Abilities

• Serves as liaison between stakeholders, functional counterparts, and vendors in overseeing multiple projects to ensure alignment with business goals and mitigation of risk

• Gains deep understanding of Core Operations, Claims and Enrollment processes, deliverables, vendor partners and technology platforms

• Oversees specific key vendor relationships and tracks utilization of vendor resources across Core Operations

• Serves as focal point of escalation for vendor issues and disputes, and drives issues to resolution

• Provides leadership with decision support needed to make informed strategic decisions

• Provides timely guidance and feedback to vendors to strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

• Coordinates creation of corrective action plans as required to address performance gaps

• Facilitates meetings and manages email correspondence between vendors, functional counterparts and stakeholders (Claims, Enrollments, IT, Health Plan, Core Operations)

• Leads discussions to gather business requirements and scope new business initiatives

• Works closely with Procurement and other functional areas to create Statements of Work and other contractual instruments

• Monitors and oversees vendor inventory levels; tracks vendor performance and Service Level Agreement (SLA) adherence

• Coordinates Vendor Quarterly and/or Monthly Business Reviews and content oversight

• Assists with preparation of budget forecasts and allocation worksheets; tracks projected vs. actual spend

• Approves vendor contingent worker timecards

• Adheres to and consistently applies organizational and departmental policies, procedures, and protocols

• Performs other duties as assigned

Job Qualifications

Required Education

Bachelor’s degree in Business or a related field of study. Years of experience in lieu of education is acceptable.

Required Experience

• 5+ years of experience in Healthcare (payer experience), Vendor Management, Data Analytics, Contract Terms and Conditions, Procurement, Project Management, or Account Management

• Proficient with Microsoft Office Suite, databases, advanced spreadsheets, pivot tables, v-lookup and corporate email and collaboration solutions

• Demonstrate strong written and verbal communication skills, presentations skills and ability to successfully interact with all levels of management

• Exhibit excellent customer service skills and attention to detail.

• Ability to problem solve and critically think to resolve business issues

• Proficient in time management, organizational skills and managing multiple priorities

• Operate independently in a matrixed organization and escalate issues and concerns as appropriate

PHYSICAL DEMANDS:

Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $155,508 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.