Experience Inc. Jobs

Job Information

Bath Planet Production / Project / Installation Manager in Washington, Illinois

Production / Project / Installation Manager

Creating a fresh solution to bath remodeling, Perfect Choice offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, Perfect Choice has developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Primary Purpose & Function America’s number one growing Acrylic Bath System Company, Perfect Choice is seeking a Production Manager/Installation Manager in our Peoria, Illinois and surrounding areas. We offer a very competitive compensation package.

Job Responsibilities

  • Two years’ experience in acrylic bath systems is a requirement.

  • Participate in Hiring & Training

  • Review time sheets

  • Review job duties

  • Manage the installation team

  • Ensure they meet their accountabilities

  • Maintain 100% customer satisfaction

  • 100% Positive feedback from customers on installers

  • Contact customers 1 week after install for satisfaction review

  • Contact customers on a weekly basis to keep them informed of the production timeline.

  • Request customer for referrals, or remind them of program

  • Planning/Schedule all installations

  • Review contracts with Sale team prior to ordering

  • Order all products

  • Complete permits if required

  • Manage relationships with vendors

  • Manage incoming products and warehouse

    Upcoming installs:

  • Prepare customer folder

  • Prepare/gather product together for installers

  • Maintain customer folders and production in our CRM

  • Assist Installers issues during installation

  • Collect Installers Time sheets, Receipts for payroll

  • Collect from installers completion certificates and money collected

  • Maintain calendar and update with installs scheduled. (Google)

  • Maintain calendar for installers requested off days

  • Coordinate all warranty and service calls

  • Review your job cost to determine recommendations for improvement

  • Complete analysis on root cause of service calls

  • Review information with Owners and what next steps are

  • Take appropriate action to resolve

Powered by JazzHR