Job Information
Fedcap Supervising Navigator in Washington, District Of Columbia
Position Summary:
The Supervisor for, DC Career MAP Workforce Development program will supervise a team of Navigators’ (case management staff) and support staff in their daily functions ensuring full departmental adherence to policy and protocol serve, as well as serving as the main point of contact for for assigned case load (Family Re-Housing Stabilization Program (FRSP) participants referred to Fedcap by the District of Columbia’s Department of Human Services). The Supervising Navigator shall coordinate all services to ensure that Navigators are appropriately working with their assigned case load of participants beyond traditional case manager through a more robust coaching model and achieving performance benchmarks.
Career MAP Program Overview
The District of Columbia (District) Career Mobility Action Plan (Career MAP) is a groundbreaking program designed to remove barriers that families confront as they pursue employment that can sustain their families. The program will provide resources directly to families who have experienced homelessness, are committed to pursuing a career, and are at risk of losing cash, food, health care, childcare, and housing benefits more quickly than their income can cover these lost resources (also known as 'benefits cliffs').
Career MAP takes a holistic, two-generational approach to supporting families. As Ascend at the Aspen Institute models, a two-generational approach includes the foundational components of family well-being: career pathways, child development, financial assets, health and wellbeing, and social capital. Most importantly, Career MAP recognizes families as drivers of their own success and the program will tailor service connections to meet the needs of individual participants. Career MAP | dhs (dc.gov) (https://dhs.dc.gov/page/career-map)
Essential Functions:
Lead a team of approximately 6-10 staff members responsible for providing case coaching (model expands beyond traditional case management); while staff members are primary case load holders there may be select individual cases assigned to Supervising Navigator, or times where assigned caseloads need covered by Supervising Navigator during times of vacancies and/or vacations.
Build rapport with existing participants, collect customer satisfaction surveys, interact with high-priority participants, advise Navigators on proper case handling, etc.
Ensure each individual team member meets monthly/quarterly/yearly contractual goals; develop continuous process improvement plan and/or corrective action plans to reflect necessary contractual goal achievement progression.
Work with Program Manager to develop solutions and partner with other program leaders to execute process and projects for the growth and continuous improvement of program.
Motivate staff, establish, and maintain a high energy, highly accountable, team approach to getting site work completed in a timely manner and in an atmosphere that is stimulating and allows for continued growth and development.
Employ different approaches to managing staff working in the office and in the field.
Build relationships and coordinate robust schedule of rotating community presenters (schools, employers, resources), peer groups and other two-generational workshops.
Collaborate with team to develop and execute solutions to employer specific training needs, funder requests, feedback from internal reviews, etc.
Ensure that staff and program components deliver quality services to facility participants in accordance with overall program objectives through regular supervisions, meetings, trainings, and other coaching methods.
Responsible for ensuring staff conducts appropriate services to referred participants, engaging participants in Provider activities, and re-engaging those participants who start to participate and subsequently disengage.
Audit service plans, case notes, workshop facilitation and other staff work to ensure services and documentation of services are supporting Customers to overcome barriers to program engagement and participation, and that goals are being achieved.
Observe all policies and procedures and attend all required training and certifications as scheduled.
Diligently verify and report all aspects of participants milestone achievements to DHS through structured reports as well as collection of success stories.
Represents the agency and program to senior leadership, program funders, and community partners.
Conduct staff evaluations and provides staff development.
Be knowledgeable about and abide by Fedcap policies and procedures, including accurate and timely updating and submission of all spreadsheets, reports, and paperwork.
Performs other related duties/projects as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
Education and Experience:
Bachelor’s degree in social work, social services, counseling, business administration or related field from an accredited institution.
Three (3) years’ experience supervising in a vocational rehabilitation, case management or related field; and/or work experience determined to be acceptable to the agency.
Bilingual is a plus.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Equal Opportunity Employer