Experience Inc. Jobs

Job Information

Guidehouse ServiceNow Project Manager in Washington, District Of Columbia


Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: www.guidehouse.com.


We are currently seeking an experienced Federal ServiceNow Technical Project Manager. In this role, you’ll lead multiple end-to-end federal ServiceNow projects from concept to implementation. This includes, but not limited to, planning, design, requirements capturing/clarification, leading team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will provide expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules such as ITSM, ITBM, ITOM, HRSD, and SecOps.

Additionally, you will provide our federal clients trusted advice on how ServiceNow digital transformation and technology enablement can lead to improved performance.


• Lead end-to-end federal implementation of various ServiceNow applications such as ITSM, ITBM, HRSD, ITOM, SecOps. • Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies • Provide end-to-end product architecture to ensure scalable, high performance landscape • Design security of the application, and own data security function • Design technical configurations, application maintenance and house-keeping activities • Collaborate with DBAs, System Engineers, Hardware Engineers, Traffic and Network Engineers to trouble-shoot production issues • Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues • Manage product release planning and delivery-related processes, including progress tracking, risk identification, change management • Participate in sizing the application for future growth and scalability • Create, enhance, and scale cross-functional end-to-end product planning, execution, and delivery processes for continuous improvement • Proven experience in managing highly impactful initiatives in an enterprise environment • Strong team collaboration, negotiation, and persuasion skills • Strong working knowledge of Microsoft Excel, reporting, analytics, and product development tracking systems like Jira • 5+ years of project management in software industries • Bachelor's degree in a technical field


• ServiceNow, PMP, Scrum Master, Agile SAFe certifications are a plus

• Certification in process improvement methodologies (e.g. Six Sigma) are a plus

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.


About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Position may be eligible for a discretionary variable incentive