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Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Responsibilities and The Work you'll do

• Collaborate with the Scrum Team and Product Owner to groom user stories, track the day-to-day progress of sprint execution, identify and resolve team impediments, and be responsible for driving the quality of solution output by their teams

• Support Implementation and Operations Management best practices

• Support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations

• Perform analysis and diagnosis of client issues

• Demonstrate a foundational understanding of the client environment and overall project scope

• Identify and solve problems using analysis, experience, and judgment

• Independently perform tasks with some guidance to execute a portion of the project scope

• Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications

Required:

• At least 3 years of technology consulting or other relevant industry experience

• Experience working with teams to deliver in Agile project environments

• Experience working independently with minimal supervision and guidance

• Strong problem solving and troubleshooting skills with experience exercising mature judgment

• Must have contributed to at least one major Salesforce project from discovery to go-live

• Gather functional requirements, document them in user stories, and ensure correct configuration by the offshore team

• Ability to work closely with the client members of the team and SMEs

• Declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards

• Salesforce.com Agile Scrum Management

• Ability to perform functional testing and create product roadmaps

• Must be a U.S Citizen that holds or is eligible to obtain the required security clearance for this role - Secret Clearance

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Prior professional services or federal consulting experience

• Salesforces Certifications

• Salesforce Development

• Active Secret Clearance

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.