Job Information
Smith Bucklin Corp Help Desk Associate in Washington, District Of Columbia
Help Desk Associate
Information Technology Washington, D.C.
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Description
Smithbucklin, a 100 percent employee-owned association management company, is looking for aHelp Desk Technician to join our Corporate IT team in Washington, DC. Corporate IT at Smithbucklin is an invaluable resource that provides needed support for local office computing network operations and procedures. The Help Desk Technician will work within a team environment to support personal computers, peripheral equipment, network connections (LAN/WiFi) and provide support for users' software and hardware needs.
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.
What You Will Do
Complete work orders to include: performing installs, upgrades, moves and changes for computer workstation hardware and software, printers and other peripheral devices.
Act as initial contact for all internal and external customer technical support inquiries related to computer workstation hardware and software, telephone, network, operating system, printing and Internet access problems.
Duties include answering the Help Desk phone, recording the call, providing first level corrective action and problem escalation to second level when necessary.
Meeting set-up to include Crestron/Zoom video conferencing and other setups/cabling as required to support these meetings. Some meetings require after-hours and/or weekend support, alternating with other staff.
Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, data communication and computer network systems.
This Role Might Be for You If…
You have the ability to work in a fast-paced, team environment
You possess strong communication skills
You demonstrate a positive customer service attitude coupled with the ability to manage multiple client engagements
You are self-motivated and an efficient problem solver
Basic Qualifications
High school diploma or equivalent education
0-3 years of relevant professional experience in a support/helpdesk position
Knowledge of Microsoft Windows 7/10/11
Knowledge of Microsoft O365/Teams/OneDrive/Azure AD is helpful.
Knowledge of Microsoft Office (including Outlook)
Knowledge of Internet protocols (TCP/IP, SMTP, HTTP, etc.)
Preferred Qualifications
MCSE/CCNA certifications are a plus
Experience troubleshooting a wide range of problems (LAN, WAN, web, hardware, end user software, etc.) is a plus.
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Our hybrid environment offers you the option to work from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.