Job Information
Georgetown Univerisity Facilities Operations and Communications Coordinator - Planning & Facilities Management - Georgetown University in Washington, District Of Columbia
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Requirements
Facilities Operations and Communications Coordinator - Planning & Facilities Management - Georgetown University
Job Overview
The Facilities Operations and Communications Coordinator serves as initial point of contact for community work requests via phone, email, online requests and walk-ins. They assess urgency of requests, and route requests to appropriate facilities management area with the appropriate priority; and facilitate communication among field personnel, management, and customers.
Work Interactions and Work Mode Designation
Reporting directly to the Assistant Director of Logistics, the Facilities Operations and Communications Coordinator participates in ongoing interaction with the Facilities community. When supervisors are not present, they assign work as supervisor, and routinely communicate with the Assistant Director of Logistics to review workflow.
As well, they update changes to Work Management Center webpage for planned events, planned work, and other community needs.
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Requirements and Qualifications
High School diploma or equivalency
One year of administrative experience - preference for experience with Facilities organizations and/or customer service
Computer proficiency – preference for experience with database software
Demonstrated ability to understand emergencies versus urgent issues
Strong ability to multitask and following disciplined workflow processes
Preferred Requirements and Qualifications
A basic knowledge of English - ability to read, write and speak English in a professional manner as a service provider - in order to communicate effectively via email, phone, online request and radio
Ability to walk buildings for work completion inspections
Strong customer service orientation and the ability to manage demanding/competing requirements
Experience with Computerized Maintenance Management System (CMMS) or work order system
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here (http://ideaa.georgetown.edu/ada) for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website (https://georgetownworks.georgetown.edu/) .
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer (https://policymanual.hr.georgetown.edu/https%3A//policymanual.gudrupal.georgetown.edu/201-Equal-Employment-Opportunity-Affirmative-Action) fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website (https://benefits.georgetown.edu/staff/enrolling/) .
We’re a leading research university with a heart. Founded in the decade that the U.S. Constitution was signed, we’re the nation’s oldest Catholic and Jesuit university. Today we’re a forward-looking, diverse community devoted to social justice, restless inquiry and respect for each person’s individual needs and talents.
Grounded in our Jesuit, Catholic identity, the Spirit of Georgetown undergirds everything we do. Watch this video (https://www.youtube.com/watch?v=hq3KF11PSNc) to learn more.
Learn how HR CARES (https://hr.georgetown.edu/hr-cares/) for faculty and staff, nurturing an environment of mutual respect where imaginations flourish and ideas are realized to positively impact the world.
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website (https://benefits.georgetown.edu/staff/enrolling/) .