Experience Inc. Jobs

Executive Director, Sales Operations

Reports To: Commercial Leader

FLSA Status: Exempt

SUMMARY

The Executive Director, Sales Operations is a leadership role responsible for overseeing and optimizing all aspects of the sales operations function within the organization. This individual will work closely with executive leadership, sales teams, and cross-functional departments to drive efficiency, effectiveness, and revenue growth. The Executive Director, Sales Operations will develop and implement strategies, processes, and systems to streamline sales operations, enhance sales performance, and ensure alignment with company objectives. This leader thrives in a fast-paced, evolving environment where they leverage excellent verbal and written communication skills, adaptability, comfort with ambiguity, and an ability to facilitate and align the interests of cross functional stakeholders. The Executive Director, Sales Operations plays a critical role in shaping the success and growth of the organization, driving sales excellence, and delivering value to customers and stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Sales Strategy Support:

• Collaborate with executive leadership to support sales strategies aligned with overall company goals and objectives.

• Analyze market trends, customer insights, and competitive landscapes to identify opportunities for sales growth and optimization.

• Provide strategic guidance and reporting on sales targeting, segmentation, and positioning to maximize revenue generation.

1. Sales Process Optimization:

• Evaluate and refine sales processes, methodologies, and workflows to improve efficiency, productivity, and effectiveness.

• Implement best practices and standardized procedures to enhance sales operations and streamline sales cycles.

• Identify bottlenecks, gaps, and inefficiencies in the sales process and develop solutions to address them.

1. Sales Performance Management:

• Establish key performance indicators (KPIs) and metrics to monitor sales performance and track progress against targets.

• Analyze sales data and performance metrics to identify trends, patterns, and areas for improvement.

• Provide insights and recommendations to sales leadership on performance optimization, resource allocation, and sales forecasting.

1. Sales Enablement and Training:

• Develop sales enablement strategies, tools, and resources to support sales teams in achieving their objectives.

• Coordinate training programs and initiatives to enhance the skills, knowledge, and capabilities of sales personnel.

• Ensure effective onboarding processes for new hires and ongoing training for existing sales team members.

1. Sales Technology and Systems:

• Evaluate, implement, and manage sales technology platforms, CRM systems, and other tools to support sales operations.

• Drive integration and alignment of sales tools and systems to improve data visibility, reporting accuracy, and sales automation.

• Stay abreast of emerging sales technologies and trends to continuously enhance sales effectiveness and efficiency.

1. Cross-Functional Collaboration:

• Foster strong collaboration and communication across departments, including marketing, finance, product development, and customer success.

• Partner with finance to develop sales forecasts, budgets, and revenue projections.

• Work closely with marketing teams to ensure alignment of sales and marketing strategies and initiatives.

1. Leadership and Team Management:

• Build and lead a high-performing sales operations team, providing mentorship, coaching, and professional development opportunities.

• Cultivate a culture of accountability, collaboration, and continuous improvement within the sales operations function.

• Set clear goals, objectives, and performance expectations for the sales operations team and hold them accountable for results.

Regular and predictable attendance is an essential function of this position.

SUPERVISORY RESPONSIBILITIES

This position supervises Sales Operations Team.

QUALIFICATIONS

EDUCATION and EXPERIENCE

• Bachelor’s Degree (B.A. or B.S.) from four-year college or university

• Minimum of 10+ years in operational capacity

• Minimum of 5 years commercial experience

• Proven track record of meeting sales targets and growth objectives

• Preference given to experience in technology services

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

• Proven track record of success in sales operations leadership roles, preferably within services industry.

• Strong analytical skills with the ability to interpret sales data, metrics, and trends to drive strategic decision-making.

• Excellent communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively at all levels of the organization.

• Demonstrated leadership abilities, with experience in building and leading high-performing teams.

• Proficiency in sales technology platforms, CRM systems, and sales automation tools.

• Strategic thinker with the ability to develop and execute sales strategies that align with broader business objectives.

• Results-oriented mindset with a focus on driving revenue growth, operational efficiency, and customer satisfaction.

• Self-motivated, learning mindset

• Ability to thrive in a fast-paced environment.

• Possess excellent logic, writing and language skills

• Be detailed and organized

WORKING CONDITIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle or feel. The associate is occasionally required to stand, walk, talk or hear, climb or balance, stoop, kneel, crouch or crawl, reach with hands and arms. The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

This role is largely expected to work from home. Travel, up to 10%, may be required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.