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Summary The incumbent serves as the Deputy Associate Administrator for the Office of Communication and Public Liaison (OCPL) reporting to the Associate Administrator. This role directly supports SBA through strategic relationship management, coordinating agency communication processes, and overseeing coordination of external engagement strategies to the public, the media, and stakeholder communities. To learn more about SBA click here. Responsibilities Participates fully with the Associate Administrator in developing and implementing goals, objectives, plans, operating procedures, and standards to improve and present the Agency's public communications efforts. Develops and implements effective communications strategies for agency-wide issuance to include manages response protocol and operations for responding to press inquiries and disseminating information to the public. Executes agency-wide communication and engagement programs and makes decisions independently and solve problems under tight deadlines. Oversee, guide, plan, and coordinate the writing, publication, and production of all communication products - printed materials, photos/videos, website, and social media postings generated from SBA offices-including briefing materials for the Administrator and other SBA officials presenting to the President, Congress, and at other meetings and events. Ensures that all media and communications successfully reach their intended audience-from the highest-ranking elected officials to Federal employees, to the public. Serves as a public affairs senior advisor to develop strategies and provide marketing through the Internet, mobile and social media, radio, and television for SBA projects. Serve on OCPL and SBA leadership team and a principal advisor providing executive oversight, management, direction and leadership to the Office of Strategic Alliances, Office of Marketing, Office of Digital Media and Office of the Press. Requirements Conditions of Employment Qualifications As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Qualifications listed below. Typically, experience of this nature will have been gained at or above the GS-14/15 grade level in the federal service or its equivalent in the private sector. As such, your resume should demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as: Directing the work of an organizational unit; Ensuring the success of one or more specific major programs or projects; Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and Supervising the work of employees; and exercising important policy-making, policy determining, or other executive functions. Failure to meet the basic qualification requirement and address all Mandatory Technical and Executive Core Qualification factors will result in your application being disqualified. EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs were designed to assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. To meet the minimum qualifications, applicants must possess all the necessary requirements for this position. You must show in your resume that you possess the five mandatory executive core qualifications. NOTE: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs. 1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision) 2. Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others, team building) 3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility) 4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management, technology management) 5. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy, influencing/negotiating) Fundamental Competencies: These competencies are the foundation for success in each of the Executive Core Qualifications; Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, Public Service Motivation. The Fundamental Competencies are crosscutting; and should be addressed over the course of each ECQ narratives. It is not necessary for you to address the Fundamental Competencies directly as long as the narrative, in its totality, shows mastery of these competencies on the whole. Applicants are encouraged to follow the Challenge, Context, Action and Result (C-C-A-R) model outlined in the guide. Challenge - Describe a specific problem or goal. Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale). Action - Discuss the specific actions you took to address a challenge. Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills. Additional information about the SES and Executive Core Qualifications can be found on the Office of Personnel Management (OPM) SES Website. You are strongly encouraged to review OPMs Guide to SES Qualifications for specific examples and guidance on writing effective ECQ narrative statements. MANDATORY TECHNICAL QUALIFICATIONS (TQs): All applicants must submit a written narrative response to the following TQs. You must address each TQ separately. Each TQ narratives must not exceed two pages. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled. Proven experience in leading and managing teams using organizational development strategies to enhance team performance and effectiveness. This includes building cohesive, multi-disciplinary teams, fostering collaboration across internal and external stakeholders, and leveraging market insights to craft and implement impactful marketing and communication strategies. Demonstrated experience in developing and implementing communication strategies that effectively engage broad and diverse audiences. This includes overseeing key areas such as organizational communications, executive visibility, crisis response, employee engagement, sustainability initiatives, and amplifying social progress and program expansion efforts. Education Education cannot be substituted for specialized experience at this level. Additional Information