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Summary This position is located in the Office of the Director, Training Branch, Multi-Door Dispute Resolution Division of the District of Columbia Superior Court. The Data Quality Analyst provides performance measurement, monitoring, analysis, and reporting services in support of division programs through the utilization of case management and other information systems to track achievement towards Court and division goals. Responsibilities Brief Description of Major Duties: Evaluates the effectiveness of Multi-Door volunteer mediators, through analyzing program data and identifying data needs to evaluate the effectiveness of programs in meeting established goals and objectives. Assists with developing performance management reports and supports tactical, strategic, and programmatic reporting. Analyzes the effectiveness of programs and operations and develops and utilizes dashboards and business analytics. Creates test data and assists with testing new interface, case management or imaging functionality. Identifies, acquires, and evaluates data needed to analyze and evaluate the effectiveness in meeting established goals and objectives. Assists in identifying and integrating internal and external programs, policies, procedures, and systems and provides recommendations and implements solutions that increase effectiveness and efficiency within the Division. Serves on committees, projects, or initiatives involving data and reporting. Collects and validates performance measure data for the Division Management Action Plan. Develops and validates reports for the Director's office and Branch Chiefs. Manages special projects such as the development of new software programs for the division through collaboration with the Information and Technology Division and program staff. Updates and manages the division internet and intranet content. Requirements Conditions of Employment A probationary period of one (1) year must be successfully completed. Background and security investigation are required. To qualify for this position, you must submit the following: 1. Resume 2. Completed Vacancy Questionnaire 3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree) 4. List of three (3) professional references All required documentation must be received by the closing date of the announcement. Qualifications Minimum Qualifications: A high school diploma plus six (6) years of administrative experience in a court or legal environment, which includes at least one (1) year of alternative dispute resolution/conflict resolution experience (part-time professional and/or volunteer dispute resolution experience is acceptable). Experience with performance-based data gathering, analysis, reporting and ability to translate data into information and provide recommendations. Experience with Microsoft Office tools including Excel, PowerPoint, Word and other design tools. Education substitution: A bachelor’s degree in a related field plus two (2) years of administrative experience in a court or legal environment, which includes at least one (1) year of experience in alternative dispute resolution/conflict resolution. Master's degree in a related field plus one (1) year of experience in alternative dispute resolution/conflict resolution. Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency. Education To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/. Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Additional Information This job is being filled by an alternative hiring process and is not in the competitive Federal civil service. Please note there is a mandatory one year probationary period for all new court employees. All required information must be received by the vacancy announcement closing date.