Job Information
Braid Health Customer Success Manager in Washington, District Of Columbia
We are looking for an experienced, resourceful, tech-savvy, and compassionate Customer Success Manager to join our growing team.
Braid Health (https://braid.health/www) is a digital health company focused on the development and delivery of a diagnostic collaboration platform for radiology and the healthcare industry.
At Braid, we believe access to medical expertise should be universal.
As a team, we're committed to:
Making sure our impact on patients, providers, nurses, technicians, and support staff is positive and measurable.
Investing in each other's growth, both professionally and personally.
Pushing for transparency in our relationships with each other, our customers, and our investors
Ensuring privacy and security are always top of mind.
About The Role: This is a full-time role that can be held remotely in the United States or Canada.
Objectives:
Act as a trusted strategic advisor for key decision-makers across your assigned accounts.
Build and maintain strong, long-lasting client relationships.
Promote client satisfaction through exemplary customer service and problem resolution.
Proactively anticipate your accounts’ needs by checking in with your accounts regularly as well as using a data driven approach to understand trends.
Responsibilities
As the main owner of assigned customer relationships, you will:
Build strong, collaborative relationships with customer stakeholders by deeply understanding their goals and challenges.
Proactively monitor account health to surface potential issues before they impact the customer experience.
Act as the go-to resource for customers and address concerns with timely, effective and practical resolutions.
Collaborate with internal teams, including product, engineering and technical support to address customer needs.
Identify opportunities to expand customer engagement and contribute to our customers' success as our own.
Qualifications & Expectations
5+ years of Account Management experience supporting medical software and or services.
5+ years of experience navigating the clinic environment (primary care, urgent care offices)
5+ years of experience as a strategic partner for healthcare accounts
Track record of superior customer service.
Ability to juggle multiple competing tasks and demands with the appropriate sense of urgency.
Confidence to work independently, take initiative, and complete tasks.
Demonstrated problem-solving skills by gathering information and using judgment that is consistent with the company’s standards, best practices and policies.
Experience with Google Suite, Notion and Slack is an asset
Excellent verbal and written communication skills.
Benefits & Perks
100% Remote
Medical, Dental, & Vision
Flexible PTO
We are a small team. Your input, opinions, and ideas will shape our day-to-day and impact who we become.
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